Baskin-Robbins 4+

The app works great and we’re allowed to add every single topping, marshmallow, strawberry syrup, chocolate syrup, hot fudge, etc even toppings I didn’t know about but the only topping you’re not allowed to add or is not available is whipped cream which is probably the most popular topping of all toppings!! I wonder what could be the reasoning for not allowing whipped cream in the toppings menu? Can’t give 5 stars unless whip cream is added in the toppings menu. The only way to get whipped cream is going to the store and tell them to put it on which costs extra or you buy the can of whipped cream they sell. Whipped cream is always available and never sold out from my experience going in the store so I can’t imagine why it’s never been in the app.

I do not have a plastic B-R card so having the T-Mobile offer was an opportunity to download the App and create a virtual card since it may be the end of April, but it’s still too cold for ice cream and the promo value will expire shortly if not transferred to a gift card. I much prefer a virtual card.
This App is not at all intuitive when trying to apply the T-Mobile promo to a new virtual card. I eventually got it to work after several attempts and apologies from the App about the App not being able to add the promo at that time. I did it a few days ago and may have gone through the website since the App was being difficult.
Now I have a second T-Mobile promo I wanted to add to my existing virtual card and that feature is not possible as a reload at this time. I tried creating an additional virtual card and that is also not possible at this time according to the App which says I can do it online or in the store.
If the T-Mobile offer was going to exacerbate an already disfunction App you are only further embarrassing B-R and T-Mobile before the App could accommodate the T-Mobile offer.
I will try the website again but whether I succeed or fail that doesn’t change my opinion of the App.

I did the whole 9 yards-the app, my info, took forever to even maneuver it…
sent my best friend not one but TWO gift cards-of course, my $ pulled from my bank right away. I know my bf’s info by heart. Her email has NEVER changed-she NEVER got either card. Have YRIED to get through to someone for a solution but to no avail. I’m a disabled veteran with hands/fingers that barely work…only stating this because I spent SOOO much time filling out every little thing B-R’s asked for and got NOTHING for ALL that time & trouble!! Someone somewhere got paid w/ my $!!
Waist of my time!
(Salt in the wound-just recently one of our only 2 stores just folded up & went away. Now we have one. Only ONE-and to bring my business to them-it’s a 40 minute drive 1-way. LOVE the couple that runs it but considering most all of us take the time to download an app to be able to get some kind of a coupon or treat from time to time and ice cream prices have gone up like everything else…just a sad deal.
Sheryl