BCBSLA 12+

This is quite possibly the least functioning app that I’ve ever had the displeasure of using. I just wanted to have my insurance cards downloaded onto my phone which BCBS Louisiana only lets you do through this garbage app.

It freezes. It closes out randomly. Even when I’m logged onto my app, if I try and access my cards it makes me relogin. Of course this makes the app freeze. Again. And again. And again.

I cannot believe that one of the largest health insurance company in the US has such a poorly designed and tested app. The entire company should be burned to the ground or at least fired because they’re obviously incompetent.

I downloaded this app about a month ago, and it hasn’t worked the entire time it’s been on my phone. I have even received a letter from BCBS informing me that I signed up for online services and the app, but nothing stating that the app is no longer in service. The statement upon opening the app says Functionality Unavailable, and that their app and website are under maintenance…..but like for over a month? It better be a 5 star app after it’s completed, because right now, it would obviously be a zero if I could rate it that.

I have no reason why this BCBS app is so bad in comparison to the BCBS apps of other states. Firstly, the app has limited functionality. Most of the app’s features just direct you to a webpage that opens up in the app. The app frequently crashes, stutters and lags like CRAZY. In most cases, I just give up and end up going to the website to do whatever I need to do. With all the money BCBS has, it’s a shame the app is this bad.