Bed Bath & Beyond 4+

Jennifer Leckel

I ordered a seven piece dining room set which only took less than a week to arrive. It’s beautiful and I’m so happy with it. I also ordered an 8x10 rug to underneath it, contemporary style , which really made the dining room set pop! Today I received an area rug I ordered which took less than a week to get to my new home. My next purchase is a head board and a foot board that I just fell in love with at first site. My husband has shown me multiple others but none compared to this one. I must have it! It’s pine and sturdy and looks as though it will last a very long time. I have a credit card to Bernie and Phil’s but I don’t care I’ll pay the money upfront for it because I’m so in love with it. I’ve always had good luck with Overstock for the last ten years. Never disappointed not one time. I get coupons all the time and apply them to my orders which in return I pay less for the item! It’s a brand new home we pass papers tomorrow and I’m upgrading just about everything with items from Overstock. You just can’t beat the prices and more importantly the quality. I’d give Overstock 10 stars if I could! Thank you Overstock is my happy place!

Sent wrong size & charged $18 return shipping!!!!

I thought I found an item I’ve bought before on Overstock for less expensive so I ordered it, however I went to the page where I select the size and all the different sizes were different prices. I selected the right size and somehow that got changed in checkout because when the arrived it was the complete wrong size. I tried to process the return online but when I did they tried to say it was buyer’s remorse and therefore my fault and said they were going to charge me $18 for shipping!!! It was not like I misjudged what size I needed and chose the wrong one, I knew what size I needed and selected it and somehow during their super complicated checkout process it got changed—not my fault, the app’s fault of anything. $18 would have been close to half the price of the item and completely pointless. Eventually I had to dig up their customer service phone number, which I could not find on the all anywhere, and call. The first person I spoke with told me he was going to look into something and I though I was maybe on hold or something but 5 mi it’s later I was disconnected. So I called and the next person helped me. Thankfully there was not a long hold when I called. Not sure why anyone would order from here lack of free return shipping is bad enough but $18 for return shipping on something that weighs almost nothing and comes in a super small box is theft.

Ответ разработчика ,

We would love to look into this for you! Please email the order details to us at social@overstock.com so we can help.

Who is that guy?

I love Overstock! Customer Service is wonderful, and I’ve had no problem with returns or exchanges. (I purchased a fire table that we weren’t able to use because of the height of our upstairs patio. It wasn’t high enough for safety requirements. Also, it was a gas fire table and we repurchased a propane table which was better for us). Long story short. We were end over our heads, and because I purchased it in The Fall, we did attempt to set it up until it was colder. Therefore we were about 2 months *past* the return date. Overstock allowed us to return the table & they gave us a full refund. Furthermore, the reps are great at helping me shop when I feel stuck. I had a gentlemen help me. We were going back and forth on “chair ideas” for a dining table I was purchasing.
My husband could hear him on speaker phone. He asked, “Who is that guy? Is he a design dude?” The rep laughed and said no, but he loved helping and gets lucky. I eventually had to leave for dinner, so the rep took some notes on what I was looking for. He placed 4 styles of chairs in my cart to check out later. Great service!