Benchmark Gensuite‪®‬ 4+

When I first started using Gensuite I had to ask Ehs manager to assign me to Gensuite and ask other coworkers what service numbers to use and sometimes the service number can’t be found.

Hi Roller468bbc, thanks for the review you post! We encourage you to utilize the Gensuite mobile application, and to update it to the latest version (5.32) for the enhanced functionalities and better user experience. We will work continuously to improve the system for enhanced user experience. If you have further questions or concerns, please kindly reach out to your Gensuite service lead for additional support.

My employer requires us to do daily/weekly/monthly inspections on various things using this app. It was always clunky to use but did get the job done.. all until I made the mistake of clicking ‘yes’ to trying the beta version. I didn’t think it could get any more difficult to navigate but boy I was wrong. Everything takes twice as long to load and is hidden behind more and more tabs, pages, etc than ever before.

In short, this app works for what it is intended but unless you want to throw your phone into a wall do NOT even try the beta version if it asks you. As far as I can tell after searching and searching, there is no way to go back to the at least functional version.

Hi Hhnnngggg, thanks for your feedback. The MyHome beta version on Mobile is currently the same display as the desktop MyHome interface, and we noticed too the challenge with navigation etc. on mobile screen. The good news is that we are working on the next phases to optimize MyHome significantly for mobile during Q4. Please stay tuned. If you have any specific feedback, please feel free to email us at MobileServiceExcellence.Team@gensuitellc.com.

This tool is so cumbersome. It takes so many attempts to get every detail entered correctly and by the time you try submitting 10 times with errors you just give up. The idea of entering observations to improve is great but it should not be this difficult. This should be free text and a few mouse clicks and some. J T

Hi Asdf Take, thanks for posting this review, and we sincerely apologize for your unpleasant experience with our application. The Gensuite Team is working on the enhancements for Safety Observations tool, to simplify the data entry. We look to release the updates next month so as to improve the user experience.