Benefits by WEX 4+

This app makes it so easy to upload recipes for childcare and get reimbursed. I use it for day camps in the summer. It would be great to get reimbursed faster. I think it takes 3-7 days. Wex also requires we wait to be reimbursed until the end of camp dates. It would also be amazing to use the card to pay for camps at time of registration because so many camps require full payment at time of registration.

It’s very expensive to pay large lump sums in advance to secure care for the whole summer. Camps fill up months in advance, so we have a lot of money going out in the Spring beyond our typical budget. The reimbursement at time of registration would greatly help, so we stay within our means while ensuring childcare. Then I would know I can give my work availability over the summer with confidence while knowing my kids have good care.

Also, Wex seems to be only thinking of neurotypical aged kids for the reimbursement they offer. The age limit ought to be expanded for reimbursement. Older children and teens with special needs need camps or an individual to care for them into high school and even adulthood age. Kids with special needs require more financial resources in general, so please increase the age. Please don’t ask if the child has a special need bc people shouldn’t have to disclose that private information.

Thank you for considering all of this!

This app has significant potential. I like being able to check my balance and upload receipts. But it doesn’t coordinate with my insurance and therefore the app doesn’t work as well as another I had in the past.

It automatically asks me for receipts/aka EOBs whereas my old provider used to automatically reimburse me for obvious things like a copay at a Doctor’s office. Also I had a lab refund my FSA card as they should not have charged me. The customer service rep I called at Wex said they saw the credit and it should take 1-2 months to rectify it. That was four months ago so I’m missing out on submitting another item.

I used the app to contact customer service via email and after I hit send instead of getting a confirmation that my question was sent - the app announced that it had “timed out for inactivity”. 2021 just won’t go away!

I am extremely upset with this service. The fact that they are denying a medical payment before the start of the year, as if I can control when I have a medical emergency, is on the verge of customer abuse. Why would a legitimate medical bill be denied for payment just for being accrued before the beginning of the year? I understand that due to IRS regulations require that the tax free money be spent on medical services only, but to control a customers money to this extent means that someone would have to suffer medical pain or other issues until the following year just so that they “qualify” for payment.

I expected better than this, and now I feel that I need to warn everyone about such a shady & dishonest practices. Next year, I have no intention or trust to put my money in this FSA ever again, as well as either report this company to the Better Business Bureau and keep as many other customers from using this service. I also feel that reporting these issues on social media will inform current & future customers from using & being abused by such distasteful services.