Berkshire Bank Mobile 4+

Can’t login

I tied to log in several times. It keeps saying they sent instructions to my email. The last email they sent me was last Thursday, which basically says to use the same user name and password which I’ve been trying to do. They sent nothing new to my email. It won’t let me login . I’m beyond ticked off I have not been able to view my account for days!!!! Half their atms either don’t work or in (not trusted) areas. I understand it’s the first day of roll out, but since this is a new app why shut down the old before new one is ready?
Edit….
I finally did get the email and was able to access my account. I’m not sure how I feel about the new lay out it’s too new I have to get use to it. But since I’m now able to get into my account I’ll give it 4 srars.

Developer Response ,

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

Bill Pay NOT Intuitive

I use bill pay all the time. Unfortunately, the bill payment center on this new app is anything but intuitive. First, you have to search to find it on the home page (in fact it’s so not-intuitive that Berkshire Bank had the sense to add a “where can I find Bill2Pay” tooltip to help the user locate it). The Bill2Pay section itself is equally as unhelpful. While the bill “cards” you’re presented with might look pretty with the company’s logo alongside the name, the details within the card are missing a key piece of information - The user should be able to quickly see the date that they last paid a biller. Additionally, the previous bill payment center sorted the billers by last paid date vs alphabetical order. This was far more useful as it served as a guide for a user to know when bills were due, based on the paid date order. Understanding that some users may prefer an alphabetical sort of billers, your app should at least afford a user the opportunity to sort either by last paid OR alphabetical. Bottom line - I miss the old app. It’s a bummer that Berkshire Bank had to change it.

Definite improvement over old app

The new app looks much more intuitive and has a cleaner design, which is important to me in this day and age. Some of the features have changed and got moved around, but I’ve adapted fast and I’m definitely happy with the new check deposit experience and ability to easily switch profiles! Looking forward to seeing how Berkshire can continue to develop this app.