Screenshots

Description

Start banking wherever you are with Berkshire Bank Mobile! Available to all Berkshire Bank online banking customers. Berkshire Bank Mobile allows you to check balances, make transfers, pay bills, deposit checks, control your debit card including purchase limits, find locations and save receipts.

Available features include:

Accounts
- Check your latest account balance and search recent transactions by date, amount, or check number.

Transfers
- Easily transfer cash between your accounts.

Bill Pay
- Pay new bills, edit bills scheduled to be paid, and review previously paid bills from your phone.

Check Deposit
- Deposit checks 24/7/365

Card Controls
-Turn off your card if lost or stolen

Locations
- Find nearby Branches and ATMs using the iPhone's built-in GPS. Additionally, you can search by zip code or address.

Receipts
- Store and organize any receipt for maximizing tax deductions, protecting purchases & more.


What’s New

Version 5.0.1.184

We are continually working to deliver an exceptional user experience within the app. This update contains bug fixes and performance improvements. We will be sure to highlight any new features within the app as they become available.

Ratings and Reviews

4.6 out of 5
6.2K Ratings

6.2K Ratings

AuntieFafa ,

Good for my needs

I like this app. It is easy to use and it lets me see all my transactions and also lets me search for transaction if that is what I need.

The only thing I don’t like is that they had a resent update and I don’t really like the changes. Before it had all the deposits in black and all the charges in red. Now they are all in black. It was easy to tell what was a deposit and what was a charge. Now I have to search for the difference. Go back to the black and red please.

Developer Response ,

Thank you for taking the time to provide us with your feedback! Comments like yours provide us with an opportunity to continue to improve your digital banking experience. Please update your devise to our latest release that addresses your requirement.

sreviewoody ,

Poor service

I am very disappointed in the Berkshire Bank Mobile app and the customer service representatives that were supposed to help. I was on the phone for one hour with your customer service reps who at the end could not help me . I was tryingTo deposit a $5085 check and was told that it was over the $5000 self-imposed bank limit if you’re finally being told that the limit would be increased for that day only I was then told that since it was a an insurance check that the deposit could not be made over Berkshire banks mobile app

I was very disappointed that no one could help me despite the fact that I had $217,000 in the money market account at Berkshire Bank. I’m seriously considering moving my entire relationship to this very poor service in an ability of the customer service rep and his two supervisors

Since I am currently residing in Florida I would have to wait till I got back to Albany or mailed the check to a branch defeating the purpose of a mobile app

Developer Response ,

We understand and apologize for your frustration. The mobile app follows the Federal Reserve’s guidance on what is required for our Mobile Deposit endorsements. We will look to improve the communication around deposit limits and eligible items for others, so we appreciate you pointing this out. We will also have one of our Relationship Managers reach out to you to address any other concerns. Thank you for your feedback.

StuG1118 ,

Not as intuitive as it could be

My issue is with the mobile check deposit process. When you take a photograph of the front or back of check you see three symbols a green check mark, a red back arrow and a blue information button. It was not immediately obvious to me that to move from the front of check shot to the back of check shot you should tap on the green check mark. I found this out instead by repeat trial and error after mistakenly tapping on the info and back buttons a couple of times. A green “next” button with (or instead of) a check mark would be clearer. To me a check mark symbolizes a successful photo not an invitation to proceed with the process! You should not have to rely on mind reading the intent of the programmers!

Developer Response ,

Thank you for taking the time to provide us with your feedback. Comments like yours provide us with an opportunity to continue to improve our digital banking experience.

App Privacy

The developer, Berkshire Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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