Berkshire Bank 4+

The Berkshire Bank app pastes anything that you have previously copied, for absolutely no reason. Not sure where it pastes too but if you have anything previously copied you’ll get a message at the top of your screen that notifies you. Someone needs to look into this, this shouldn’t be happening.

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

I am very disappointed in the Berkshire Bank Mobile app and the customer service representatives that were supposed to help. I was on the phone for one hour with your customer service reps who at the end could not help me . I was tryingTo deposit a $5085 check and was told that it was over the $5000 self-imposed bank limit if you’re finally being told that the limit would be increased for that day only I was then told that since it was a an insurance check that the deposit could not be made over Berkshire banks mobile app

I was very disappointed that no one could help me despite the fact that I had $217,000 in the money market account at Berkshire Bank. I’m seriously considering moving my entire relationship to this very poor service in an ability of the customer service rep and his two supervisors

Since I am currently residing in Florida I would have to wait till I got back to Albany or mailed the check to a branch defeating the purpose of a mobile app

We understand and apologize for your frustration. The mobile app follows the Federal Reserve’s guidance on what is required for our Mobile Deposit endorsements. We will look to improve the communication around deposit limits and eligible items for others, so we appreciate you pointing this out. We will also have one of our Relationship Managers reach out to you to address any other concerns. Thank you for your feedback.

My issue is with the mobile check deposit process. When you take a photograph of the front or back of check you see three symbols a green check mark, a red back arrow and a blue information button. It was not immediately obvious to me that to move from the front of check shot to the back of check shot you should tap on the green check mark. I found this out instead by repeat trial and error after mistakenly tapping on the info and back buttons a couple of times. A green “next” button with (or instead of) a check mark would be clearer. To me a check mark symbolizes a successful photo not an invitation to proceed with the process! You should not have to rely on mind reading the intent of the programmers!

Thank you for taking the time to provide us with your feedback. Comments like yours provide us with an opportunity to continue to improve our digital banking experience.