BetMGM - Online Sports Betting Ratings and Reviews

Needs major work from their teams

I first starting using this site because the commute to Nationals Park was shorter. Haven’t had any problems with it so far. BUT….. I don’t like how the “market team” the live chat individuals always refer to are (and I quote) “Not willing to add new markets for ANY sport”. I’m confused…isn’t the point of making people want to sign up with you to appeal to your customers? I pitched some ideas to them about add a new markets that could definitely help the site be more user-friendly as well as help users have more control over the props they pick. They don’t want to add player performances, they don’t want you to alternate lines for players, and they want to put every player in props that are staring in that respective sport. It’s embarrassing for you guys to not want to compete with your competitors like DraftKings, Fanduel, etc. They all allow freedom in terms of you setting the line you want for a player. Get it together, it’s not always about trying to make money off you customers, give them some content cause once these states have sports betting legalized y’all are going to regret not trying to up the competition. Thank you

Hope you don’t like to travel away from home

Bonuses and promotions are good with clear rules and obvious expiration dates, and are easy to apply on a wager. Synchronization with the broader MGM rewards program is seamless and easy to track.
I have only one complaint but it’s a big one. The app allows you to wager if you live in [an ever increasing set of states] but it turns out that it allows wagering only when you are currently located in your home state. Traveling for work? No betting, even when you’re in one of the states that allows BetMGM. Vacationing? No betting if you’ve left your home state, even if you’re in a state where the app is approved for use. This is crazy. If someone from Tennessee is momentarily in Virginia or someone from Virginia is in West Virginia or someone from Pennsylvania is in New Jersey, the app should allow wagering. DraftKings and Fanduel sportsbook apps both work that way; you can wager as long as you live in an allowed state AND are currently located in another allowed state. Note that those other apps do keep separate histories of your wagers per individual state, in order to report things properly to each state’s regulators. Come on, MGM, you can figure out how to do the same thing and still comply with each state’s rules. If FanDuel can make it such a smooth experience when traveling, I know you can get it right also.

Scam

Stay away. This sportsbook will scam you. It is okay to deposit but when you are winning they will pretend to put your withdrawal under review up to 5 business days. Knowing you will change your mind and reverse your withdrawal and gamble and loss. Once it’s getting near the 5th business day and you still haven’t changed your mind and winning they will then block you from withdrawing your money and will start asking you for your ID and a picture of you holding he card that you use and other documents etc. My dad kept depositing with no problem he kept losing and when he won big he decided to withdraw 1/3 of his winnings. So they pretend to say okay it’s under review up to 5 business days. On the 3rd business day they blocked his account stating that i he was using my card even if we have proof that he was using his own card. So if that’s what they think it is why would they let him deposit in the first place. It’s okay with them if you keep losing but when it’s time to take out your money they will hold it and block your account. We can easily show them what they want with our ID and Card but were not doing it because they didn’t have a problem accepting our deposit why would we go through their demands. I have screenshooted all my winnings i will report this to Illinois Gambling Commision and will look for a Lawyer. Look at most of the bad reviews that’s what they do when you are winning they will lock your account.

MGM Sports book App Review

I have had my disagreements with MGM and their business model towards customers, but the MGM app is one of the better Pennsylvania sports betting applications out there. But don't get too excited because many of the others flat out stink. It used to have more features that MGM did away with. For example, when you clicked on a game or an event, it used to show you all of the bets you previously made on the game so you knew where you stood. They took that out and the way MGM presents sorts and shows your pending Bets is a disgrace on MGM ad it's impossible to find anything. They don't think of the customer when they take away features like that, so that's why it's a four out of five. MGM could do better, but they don't.. they spend all their money on celebrity commercials instead of strengthening, their business models, and focusing on the customers they have is my general observation of MGM, but the app is fine if you keep track of your own bets, don't rely on MGM to help you.

Another thing they did was an update around Fourth of July weekend. During this update, any previous bets you had before July 2023 disappeared from the app and they never fixed it. They just don't care about the customer and there's a prime example. That's really poor customer service. MGM gets one star, the app gets three.

Too many bugs and wouldn’t let me withdraw my money

A promoter at MGM casino came up to me and offered a promotion they were doing where MGM would match my deposit up to $1500 + an extra 50 on top of the match. The promoter was getting very frustrated and snobby when i started asking how much i needed to bet to be able to withdraw my money. She told me i only needed to play the original $200 that i deposited, so i decided to sign up because it was essentially playing with free money. BUT.... firstly when i deposited the money it only showed the $200 i deposited and not the MGM match nor the extra $50. So the girl went to the Sportsbook area and got it “fixed”. I come to find out that they put the entire $450 as bonus money forcing me to play through the whole $450 to be able to withdraw. Also, i come to find out that some of the casino games don’t count towards playing through the bonus money. Once i finally played through the $450, i tried to withdraw the money and it told me i need to make a deposit with my card first. Which i don’t understand because how could i have deposited the original $200?! So i deposited an extra $10 of my money with my debit card. The stupid app still didn’t recognize that i deposited money and told me to deposit more. Customer service is little to no help all the while, this app has very terrible bugs. Once I’m able to get my money back, I’ll never use this terrible app again. FanDuel is a thousand times better.

Robbed of free bet credits

This is the worst app I have ever used from the App Store. My original claim was worst gambling app but seeing how terribly the staff handles customer service and how glitchy the app is they managed to take the cake crap cake.I took the $200 free bet promo for the Super Bowl which is the sole reason that I downloaded this app of course one of my $50 bets went through twice when I did not do that. They were claiming that the vet was placed on different occasions which did not happen the bets don’t even show at first when I enter them and it looks like nothing is even active then all of a sudden I see I put two wagers on the same game for $50. Using your brain you should be able to tell that was a mistake because nobody would really place to $50 bets on the same exact game so because of their screwup I lost that. Then they try to make it up with giving me credit for $25 in the casino great that sounds like a nice offer until I learned that I need to wager $125 in casino games in order to claim this. I literally went back-and-forth with customer service or whatever you can call it because I’m not even going to call it customer service for weeks and they still would not admit their own screwup. Do not download this app do not trust these people with promos and take your money elsewhere there are many other betting apps.

All around bad experience

Not sure where to begin with this headache of an app. Firstly, the verification process was painstaking and bizarre. From the constant requests for documentation uploads (which would often only succeed after several attempts), to requests for my birth city. And once it seemed that I finally got my account verified after over a week of back and forth with customer support, I wasn’t able to make any deposits.

Which brings me to my second complaint. After finally making a deposit, the app only allowed me to place certain bets using bonus money - which is different from the real money I thought I had successfully deposited. But nope, my real money was nowhere to be found and instead I was restricted on my wagers because for some reason I only had this bonus money available. Tried looking through FAQs to better understand why I couldn’t use the money I deposited but couldn’t find any answer. Now I have all this bonus money sitting in my account that I can only do so much with. Who’s to say if I will even be able to cash out without any issues at this point.

Thought I could trust the MGM brand to make a quality sports book app, but sadly that’s not the case. I just downloaded a different sports book that literally took just a few minutes to complete the sign up process. Can’t believe I wasted all this time with MGM in the first place.

Great odds and promos, horrible company/support.

I referred my friend to BEtMGM and he was interested in the risk free $1000 bet. He raised a ticket and asked support to confirm if he was eligible for it and they said he was. After making and losing a $1000 wager he was told by support that he wasn’t eligible. Just this week I bet a $2 bonus on a game that was cancelled. A few days later $47 was removed from my account claiming that they were bonus winnings reclaimed because I didn’t meet the eligibility requirement. In both of these cases support is a stubborn brick wall that does not listen to a word you say and just tells you why you are wrong. I have spent at least 3 hours asking support for help and my calls with them are disconnected after an hour (each time) of trying to work with them. My friend eventually got his free bet, I’m still trying to recover my money. As someone who shops around on all of the NJ sportsbooks, the odds and promos make this horrible site impossible to avoid, but definitely don’t make it your home. Go to Caesar’s, FanDuel and DraftKings (in that order). On top of shady practices the app is garbage and slow compared to the three sites I mentioned. The support model is designed to run out the clock on you and waste so much of your time that you just give up for anything that they owe you but don’t feel like paying out.

I never get any good deposit match promotions plus the app is terrible

The app keeps crashing… the app is so buggy you click on one game you want to play and there terrible layout clicks a ghost game you never wanted to play because their layout is all overlayed and scrambled. They never make up for the buggy experience by at least giving you good promotions or deposit matches for sportsbook. Other websites like fanduel have free daily games and free spins. Betmgm will do some promotions but there is so many steps to even get the promotion and again the app is so buggy it glitches you out of everything so trying to click redeem promotion will literally take 30 minutes. You click I want this activate this promotion then it takes you into a loophole another page where you click it again and it teleports you back to the front page. You have to click the promotion again and you finally click the game the promotion is eligible on…. It’s one of the worst ran apps I’ve ever seen. Give us deposit match Bonus for sportsbook if you are going to have a buggy experience at least give us sportsbook deposit boost matches and please no casino cause this app isn’t ready for anything casino related until they make the app faster. When I play on this app it feels like I’m playing on an iphone6.

Developer Response ,

Hi, 313detroitborn. We do apologize for any inconvenience or frustration regarding your experience. We would be happy to investigate this further. Please contact our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button: https://bit.ly/3OYgkRt

Would give 0 stars if possible

My account was recently hacked and BETMGM has given me absolutely zero information and seems very unconcerned that someone was able to hack into accounts on their sportsbook. Someone in a state that I have never even been to accessed my account, withdrew my account balance and deposited it into their checking account, then proceeded to deposit $100 into the betting account straight from my Venmo. When I reported this activity, BETMGM locked my account, refused to just refund the Venmo transaction, and has been useless in finding an alternative method to withdraw my money that was wrongfully deposited. Some of my money that should never have been in the account in the first place has been locked in the account for about 2 weeks now, and this never would have happened if whoever designed the security actually had 2 brain cells to rub together. The BETMGM team has been entirely unhelpful every step of the way and will not tell me when my account will be reopened, how someone was able to get into it, or if the hacker was able to access any of my secure information. I would strongly recommend avoiding this app and moving to FanDuel, DraftKings, or some other sportsbook that is more secure and has at least a little bit of concern for their customers.