BetterHelp - Therapy Ratings and Reviews

Great option for someone with a busy work schedule trying to find the best fit for what they need

This has been a huge help with not only connecting with a high trained therapist but perfect for someone who doesn't have the time to make appts during regular office hours or hunt for the “right” therapist! It takes all the time, work and stress away from making any tough decisions and does it all for you. The app is so easy to navigate! You simply download the app, fill out a quick personal questionnaire and a bio if you so choose, and they match you with a therapist! And if you at any time feel the match isn’t right you able to makes changes when you so choose. The app (and your smart device) lets you know they’ve received your information and that they’re working on a match for you based on your personal needs. When you are given the therapist, you get a bio about them and their personal experience in all the categories, and get to freely message the therapist back and fourth through the app to set up a time that works for you and converse on any other things you might need to discuss! You also get options to get involved in group sessions and other opportunities to learn and grow. And lastly - you are able to get fantastic customer service with a live person with any questions or concerns you may have which has been so easy and helpful and quick in response!
I’m very grateful for app and the people who work for this company!

Only wish I’d joined sooner

I’d been putting off finding a therapist because I was sifting through local recommendations and not finding a good match. Then I joined BetterHelp, answered a few questions, and was paired with a fantastic therapist within minutes. That’s the most important part and BetterHelp nailed it. The platform itself is well-designed and strong at facilitating communication with your therapist. We’ve shared links, worksheets, documents and more. It’s also super-convenient having the secure chat and video sessions happen right on the page (for desktop/laptop) or right in the app (for phone). It can run a bit much if you’re used to twice-a-month sessions but I’ve found (that and my therapist has encouraged) once-a-week sessions are both better for my mental health and make me feel like I’m getting the most bang for my buck. You can even do more than that, plus chat anytime, if you feel you need it.

For those who may be new to cognitive behavioral therapy, know that it can be daunting and you may not connect with your first therapist. BetterHelp makes it easy to get a new one if that’s the case—and you should never feel guilty about moving on. A good therapist will understand and want you with someone who is a better fit, too. With that said, the more you can come into this experience with an open mind and a healing spirit, the more you’ll get out of it. Just focus on your mental health and BetterHelp will be there to help with the rest.

Developer Response ,

Hey essdogg,
My name is Nikitha, and I am a Product Manager at BetterHelp. We came across your awesome review about being a BetterHelp client and loved it! Thank you for sharing. With that said, we were wondering if we could use your post as a testimonial of our product in BetterHelp marketing emails and pages? If you feel comfortable with this, please let us know and include the following in your reply: “Yes, you have my permission.”

Simply amazing

I have been using better help for over a year now. First let me say that my therapist is the best one I’ve ever had. I’ve been seeing therapist since I was 14 years of age. I’ve had a therapist who forced me to exercise/calorie restriction at the age of 14. I’ve had another who didn’t see my mothers abuse. I’ve had others who just didn’t want to work with someone with my severity of issues. At some point I stopped going to therapy because it felt like rejection. It felt like no one could ever help me. I had seen ads about BetterHelp. I always put it off. However, my life began to flash before my eyes and I had enough. So I started BetterHelp when I was 21 years old. She is a black woman which is always such a rarity because trauma within the black community looks vastly different than trauma from other communities. Within the last year I’ve experienced great financial challenges and still am. I was almost homeless, lost my job, and my ESA had an emergency. I reached out to them because of these financial issues and they were able to provide me financial aid. Which has been really beneficial since I now get to continue therapy. I still am jobless and am trying to survive the best I can. However, with my therapist help I’ve still remained resilient. My therapist has been able to help me recognize a lot of abuse/trauma and has given me the tools to do better. She holds me accountable whilst also being kind and supportive. Thank you BetterHelp!

You Need to Keep Searching To Find Your Clinician

I appreciate this company and their support has been great. After trying Talkspace, I came to them and wanted to try them out, but didn't qualify for more than 5% financial aid, and they gave me 40% after learning that I had shelled' out for their competitor. It took me several tries, because some clinicians didn't respond or wrote very short replies, or (in one case), asked what I wanted out of therapy when I'd written a pretty detailed response to the initial questionnaire. After working with my clinician for several months, I canceled my account. I had to start the process over again, but when I reached out to support, they told me I could get back to working with the clinician I liked, and my session history was restored, just as if I'd never left. This clinician is great, too. His name is Lance Tingle, and he provides Thankful Thursdays and Mindfulness Monday exercises, along with the therapy. He is quick to respond, and he provides exercises, app recommendations, and articles to read. If you keep at it and find a clinician whom you trust and are able to work with, this can be a really great app. You have the means to write about your experiences on-the-go, so you can process things as they come up. Cancellation is a bit of a convoluted process since you have to click Cancel several times, and make sure you get the cancellation E-mail. Other than this, I highly recommend the company and its services.

Feeling Better

I started using BetterHelp a few weeks ago. I was really in a rough place and I felt like I didn’t have time to take care of myself. I felt like I didn’t have time or the money to talk to anybody at a rate that I could afford. I was worried that I wouldn’t be able to connect with a therapist that would be able to understand me and where I was coming from. BetterHelp allowed me to go through a list of therapists where I could see their background and their specialties and get a sense for who I would be talking to before I had even a first conversation. The communication started off as text messaging which was more comfortable for being able to share what was going on with me without feeling nervous to share certain issues I was having. Then I was able to book a video session with my therapist to discuss over video chat what was happening and to discuss my progress. I was able to learn new techniques to help better my own thinking and behaving and recognize what was causing me so much anguish. I was able to do it affordably and in my own time. When I needed a lot of communication, I could have it - and when I needed time to reflect, I had space as well. This is my long winded way of saying that I highly recommend BetterHelp to anyone who needs an affordable and convenient way to connect with a therapist. It saved my life and my relationships with my loved ones. Thank you D and thank you BetterHelp.

Dynamic Platform with Caring Counselor

I have been using Better Help for a month and I am loving it, and finding it highly helpful. Make no mistake, it is not without the hard work involved in healing, I’ve seen other comments say that it’s like ‘counseling lite,’ which I highly disagree with. This has been some of the most healthfully challenging counseling work I’ve done, and I see myself making progress while feeling fully supported. The platform does make it much easier to connect and communicate effectively. My counselor is easily the best matched counselor I’ve ever had, I feel that I’m learning so much from them and with them. The fact you can communicate in different ways, both scheduled and not, with your counselor has been so beneficial. I feel it helps to paint a best picture of where I’m coming from - I’ll send my counselor a journal I wrote or a meme that resonates deeply and that helps me to process things but also gives us an understanding of what to lean into in our scheduled sessions. The fact you can match a counselor with your identity and wants and needs is amazing - as a member of the LGBTQ+ community, and also being gender fluid, I’ve never felt my counselors understood me or cared about that aspect, but as soon as I met my Better Help counselor (also in the community) on our video chat, I felt understood and safe, like I could immediately open up. My only critique is that Better Help could be more cost effective - it’s rather expensive as a student.

I’m ready for therapy

This is my first experience going to therapy/seeing a counselor. I’ve never looked down on the idea and was so happy for people that made the decision to do it. I put it off for a long time, because I “wasn’t ready to talk about my real feelings,” and “my problems are not that bad compared to others.” However, Since I wasn’t enjoying my life, I should have just forced myself to sign up right then. I am now to a place where I know I have the ability to make my life better and having a therapist easily available really helps me follow through with my small promises towards creating happiness.

I love the convenience of this app. Making appointments is so easy. I love the journal section of this app - you have a thought, just type it in. No need to over think it. It also allows you to share sections with your therapist if it’s easier for you to write your thoughts and feelings out instead of verbally explain them. If you don’t connect with your therapist you can quickly and easily get matched with a new one. I have been recommending it to everyone that seems intrigued by the idea of therapy.

If you’re reading this, it’s because you want to start feeling better about your life and you’re putting it off by getting lost in reviews. Take the first step and just sign up. If it really doesn’t work for you then you just cancel payment and delete it. At least you took the first step. ❤️

Developer Response ,

Hey Asecretive,
My name is Nikitha, and I am a Product Manager at BetterHelp. We came across your awesome review about being a BetterHelp client and loved it! Thank you for sharing. With that said, we were wondering if we could use your post as a testimonial of our product in BetterHelp marketing emails and pages? If you feel comfortable with this, please let us know and include the following in your reply: “Yes, you have my permission.”

Pleasantly Surprised

I was pretty apprehensive when I finally decided to try online therapy. I’ve done in-person therapy for 15 years and wasn’t sure I’d be able to connect with my therapist without being able to meet the person face to face. But I can’t afford to see my usual therapist because of my insurance coverage (or lack there of) for mental health services. So I did some research on which app was best and decided on BetterHelp.

They have been very supportive, financially and emotionally, from the very beginning. My counselor made it very easy to talk to her. She’s very attentive, professional and makes me feel safe and heard. I never feel like a burden, even though I have constant access to her. So far I have only done text and phone calls. I may try video sessions in the future. It’s just so nice and comforting to have an outlet for all these thoughts and feelings I haven’t had a place to put for so long.

BetterHelp is an amazing app that I am so grateful to have found. Even if I get better insurance in the future, I will likely stick with this form of therapy. It’s convenient - I can schedule my own appointments from the app and don’t have to worry about getting there on time or traveling far. I can do it all from the comfort of my home, or wherever I want. The price is affordable and my biggest worry about not being able to connect was a totally wrong. I feel very connected. They named this company right. I am getting Better Help!

So thankful for my therapist!!!

I was hesitant to actually start this. I had one therapist before (not through here) and it lasted 3 sessions before I was fed up that I keep wasting my money to literally talk to someone with no solution out of it. My boyfriend can hear me whine for free, why do I need to pay someone?! So I stopped going. Obviously I still had my issues and once I started my new job, I realized just how much those things were affecting me. However, I refused to let myself sink. I had no expectations of this app, I just gave it a try because honestly, the fact that I don’t have to go anywhere or drive anywhere or worry about being on time, I would be stupid not to give this a go. How many times have we wasted money on stupid things?! Everyday!! This is for my mental health and sanity, which should be your top priority. And if you’re here reading this, you have to care about your mental health too! I have been doing my weekly visits with my therapist, Veronica Johnson, and within my first session I realized just how great this is going to be. I’m not “cured” , I’m not where I want to be in my life but dude I’m so much farther than where I was a month ago. I can’t wait to see where I am in another month or two. If you are reading this, I hope you know that you don’t have to be alone. If you can’t afford it, see if you’re eligible to get the price knocked down, it’s super easy!

Extremely helpful and convenient

I was a little skeptical at first. My friend used better help and said he needed to change therapists a few times before he found one he liked, but I was just at such a desperate point in my life that I needed something. And since I travel for work a lot and I’m low-income, the convenience of BetterHelp (and all the podcasts ads that recommend it) seemed like a quick and easy solution.
I was matched with Daphne and immediately felt relief. She has been overwhelmingly understanding, kind, and considerate. The fact that I can text her between sessions about what’s going on in my life means we don’t have the waste 15 minutes of our sessions playing catch-up before delving into everything is such a game-changing experience in therapy. I was so happy and she was the first therapist I matched with.
Also, the classes and group therapy options are amazing. I’d never been in group before and having that chance to discuss my problems with others having the same issues was so interesting and new. And there’s so many varieties of groups to join and no big commitment to stay in a group that I can’t see every week or maybe I’m not finding as much benefit from is so stress free.
I feel like I sound like a paid sponsor, but truly, I can’t believe something like this exists and how beneficial its been to me.
I love Daphne so so so much.