Betternet: Best VPN Proxy WiFi 4+

No longer works

BetterNet has been great on and off. I live in China where much of the internet is blocked by the government and using a VPN is the only way around it. At times, BetterNet would connect quickly and work fine, but other times it has tried repeatedly and failed to connect, popping up an apology message every so often while the circles around the face icon pulsed. But for at least the past week or two now, the app does work at all. When I try to connect, an advertisement pops up on the first tap, but nothing else happens. I can close the ad and tap the “connect” button again, but it does nothing - no pulsing circles, no colors, no change in the face icon’s expression, no error messages, no apologies, and no VPN connection. I sent a message, but in the automated reply message, they refused to address the problem because I’m don’t pay for their “premium” service.

Developer Response ,

Thank you for installing our VPN. We offer two versions: Free and Premium. Our free version allows you to connect to the US server and it's supported by ads. You can use the Free version by skipping the free trial for more information to skip the Free Trial. Contact us through the app: tap the 3-Bar icon, select "Contact Support"

Solid free vpn, can be annoying sometimes

I’m typing this review because of how slowly annoyed I’ve gotten from this vpn. I realize most vpns make you pay to even use them, so good on this one for being free. My problems start here: you usually have to watch an ad that you can skip after 10 seconds of view time, but then you usually have to wait another 10 seconds to click the x. Okay not that bad so far. They have to make money somehow. My problem stems from the fact sometimes the app doesn’t even connect, and forces you to watch another ad. What really frustrates me, however, is that you have to watch an ad (sometimes 2 also) just to turn it OFF. I tried to outsmart it by going into iPhone settings to turn off it there, but it very quickly turns itself back on. Obviously the greed here is me having to turn it off in the app, just to watch an ad and HOPE it turns off the first time. The vpn works as you would hope, and thankfully it’s even free. Just a minor complaint with the ads imo. I also get annoyed with the app for constantly promoting their paid version of the app which you have to swipe 7 times to end up clicking the x. Happens every so often. I get some people need money, but there’s better way to do this. Every ad just makes me want to pay less and spend my hard earned cash on another app. 3/5 stars. Fully functional but an accumulation of frustrations majorly down the score.

Not even good as the free VPN app

I subscribed this app and paid the monthly fee after the 7-day free trial. It works ok (sometimes not working) for less than three weeks. And then not able to connecting at all. Every time it said “something went wrong” or just connecting for a while then gave up (appeared like I never clicked the connect), or some other words but no be able to connect. So I tried to contact the support team but it insisted asked me to set up a “mail account”??? I have my email address registered already. What does that supposed to mean? So I uninstalled the app and reinstalled it. Funny thing is that it won’t allow me to “install profile” in setting. When I clicked “install profile”, it jumped to the VPN setting page and no matter what I chose, the app stayed the same, at the “install profile” page. After more than fifty times of this repeating process, I gave up. I was not be able to contact the support team nor be able to connect or set up the VPN configuration. Worst part is I’m paying for this “not working” service. I tried a free VPN. It works just fine. Not sure why I purchased this app in first place. 1 star is a compliment to its function. It should earn no star at all.

Developer Response ,

We are sorry to hear that you are having connection difficulties with Betternet. Click on the VPN grey circle instead of "Install Profile". Please let us know more details of what's not working for you. Please submit a request through our app: tap 3-Bar icon and please select the second option "Contact Us", then click on Connection Problem to finally describe with more details the inconvenience you are having with Betternet.