BFSFCU 4+

Name: BFSFCU
Rating: 4.8 (13705 reviews)
Author: Bank Fund Staff Federal Credit Union

Bank Fund Staff Federal Credit Union

- 4,8 • Оценок: 13,7 тыс.

- Бесплатно

Описание

The BFSFCU Digital Banking app provides quick and convenient access to your BFSFCU accounts on the device that’s most convenient for you — desktop, smartphone or tablet, 24-hours a day.
With just a few clicks you can check your account balances, manage alerts, view transaction details, make a payment, Send Money with Zelle®, deposit checks, find a branch or an ATM, and set a travel notification. Open a new account. Apply for Loans. All right from the app.
One unified digital experience regardless of how you access your BFSFCU accounts!
We are your Credit Union; take us with you!

  About the Permissions this App Uses   :

· Location: This app will request permission to use your location to find Bank Fund branches and ATMs near you.  

· Identity: We access identity information to find accounts on the device which is required to manage multiple user functionality and for push notifications.

  · Contacts: We access identity information to find accounts on the device which is required to manage multiple user functionality and for push notifications  .

· Camera: This app requires camera access for mobile check deposits.

  · Photos/Media/Files: This app requires access to files on your device for processing images, caching information and saving files, such as mobile check deposits.  

· Storage: This app requires access to files on your device for processing images, caching information and saving files, such as mobile check deposits.  

· Device ID & call information: This app requires access to phone information, including the device phone number, to identify the device.  

· Phone: This app requires access to phone information, including the device phone number, to identify the device.

9 июл. 2024 г.

Версия 23.2

We’ve added self-service options for accessing your account and Certificates renewals. In addition to performance enhancements throughout the application.

4,8 из 5

Оценок: 13,7 тыс.

Dealing with the app

My score should not be so high. Although I acknowledge that it’s very convenient and quite user friendly, I had a problem with the password today that had no reason to be, unless you force us to change our password periodically. I understand the need for security to be very tight but nowadays we are drowning in passwords. However, I do appreciate the app particularly for deposits. Best.

We appreciate the feedback and thank you for the rating! You can adjust your login settings under the profile menu and select Authorized Device Enrollment. From there you can enable the option to remember your device and set up Touch ID. This should speed up the login process for you so you don't have to enter a password every time.

New update needs work

The new update looks nicer, but functionality I use all the time is worse. For example, you only see 30 days of transactions now vs 90 before. The typeface and format is less compact so you have to scroll and then click/arrow more to see additional transactions in the account detail. You still need to bring back the ability (from more than a year ago) to make notes on ALL transactions, especially deposits and transfers but also debits. Compared to Chase, which is what you are being compared to and which sends me offers to transfer my deposits all the time, this app needs a lot of work.

We’re very sorry to hear you're unhappy with the recent app update, but we really appreciate all of your feedback and will take it into consideration for our future improvements. Please don't hesitate to send us a secure message within digital banking if we can assist you.

Zelle Issues

Zelle has been the biggest hurdle in transferring money. Most of the time it blocks the account and the number provided to resolve or unblock the account is not helpful as it is an internal BFSFCU number. The BFSFCU agent is unable to unblock the account as they have to contact Zelle which is a 3rd party vendor. So one has to wait till BFSCU contacts Zelle to resolve the issue which in some instances takes days if not weeks. It is frustrating!

We understand your frustration. The delay in your funds transfer could be due to declining the text verification from Zelle. If the text verification from Zelle was canceled, a block would be placed on your number/account. This would prompt us to reach out to Zelle and have the number/account unblocked. If you have any further questions, please send us a secure message within Digital Banking or call 202-212-6400.

Разработчик Bank Fund Staff Federal Credit Union указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.