Big Bear Mountain Resort 12+

Most will not remember the dark ages when we had to call a phone number to get recorded ski conditions and the information was sparse if you got through at all. Any complaints about this App are first world problems. Glad I lived long enough the see it.

The app needs the ability to display the tracked runs on the map, not just give us a list of names. If you’re not super familiar with the resort, just tracking the names are not as helpful as seeing the tracks of the runs you made on the map, like some other apps do. Also, the interactive map isn’t accurate. Today a couple of runs were closed, but the app said they were open. This can actually be dangerous for beginners relying on the app to figure out where to go.

Questions I have:
* why can’t we login with our big bear account? Facebook has nothing to do with it.
* why are the cameras always showing last nights pictures and not a feed?
* why is there a link for pass holders that goes to a page about buying a pass?
* why is the parking page not showing us where the lots are and if parking is open?
* why can’t we make reservations directly in the app?

Basically this is a curated subsection of the main website; the one interesting feature for tracking looks cool, but doesn’t make up for the rest basically being a slower version of the main site.

Hope this is just a foundation for them to build on and deliver a more useful app experience for their customers. With covid in full swing, having an app that is leveraged to reduce human interaction will be critical to helping reduce the impact of being open during the pandemic.