Big Bus Tours 4+

Absolutely the best

After researching both major tour buses for NYC (big bus tours and gray line), I decided on Big Bus because their fleet is 100% wheelchair/scooter accessible. We visited from Nov 7-11. The app was very handy. The staff at Madame Toussauds were great and gave helpful information. The bus reps at the stops very very helpful making sure we were all on the correct bus and were very accommodating to us. We had a large 16 person party and one scooter. The guides were funny and entertaining. Some were better than others but we enjoyed all of them. Each offered different information along the tour and all made sure we were comfortable and had earbuds. I was so worried after reading mixed reviews, but we were completely satisfied with this company and would recommend it! The bus stops were easy to find. We had NO problems at all hopping on and off and we did that a lot. We did the downtown tour two days and the uptown tour one day. We skipped the night tour and the cruise because it was so cold when we visited. Buses ran so frequently we never waited more than a few minutes at each stop/pick up. I would absolutely recommend this company!!

Fun service sometimes hard to find the stops

My family had only one day in London and this was a great option to get around freely while also seeing the top sightseeing attractions. Audio tour was okay but would have loved a really person presenting. Did the walking tour with Julia, she was amazing, very informative and funny. Only think I had trouble with was knowing the right stops. I using both the paper and the phone and still had trouble with getting to the right stops. Then also transferring from the red line to the blue line was also difficult. But overall a great option to do when in London and just want to try and see as much as you can! Also, River cruise is a must! The live tour guide was funny and very informative. Both highlights where the walking tour and the river cruise!

개발자 답변 ,

Hi a$hca$sh2, thank you for sharing your experience with us! We're glad to hear that you enjoyed exploring London with us and that you found the audio tour and walking tour enjoyable. We apologize for any difficulty you experienced in finding the right stops and transferring between routes. We'll definitely take your feedback into consideration to improve our services and make navigation easier for our customers. It's fantastic to hear that you found the river cruise and walking tour to be highlights of your experience. If you have any further feedback or questions, please feel free to reach out to us. We hope to see you again soon! https://www.bigbustours.com/en/london/contact-us

Not sure I’d call it Hop on Hop off

We purchased a two day pass & good thing. The app worked great on Sunday; we could see when busses were arriving, how much time we had before it arrived etc but by Day 2 (Monday), the app was not working at all. We couldn’t even plan to utilize the other perks that came along with purchasing a deluxe pass b/c you never knew when your rude would show up?!
There was no way to know when the next bus would arrive. It was taking over an hour & a half for the next bus to arrive. For this reason we had to skip our next 2 desired stops b/c we didn’t want to get stranded & had made plans to meet up with friends later. In fact, once we arrived at Pier 39; we ended up taking a taxi to our hotel near Union square since we were told they needed to sanitize the bus which is understandable, but would have to wait 30 min before we could leave. Obviously it became apparent that they don’t run multiple busses on weekdays. Next time I’ll wait until the cable cars are operational or spend my $ on a taxi driver to take me around to see the sights.