iPhone Screenshots

Description

The Biki App is designed to help you maximize the use of Honolulu’s Bikeshare System, Biki. Here are some top features.

- Locate Biki Stops
- See the status of bikes and open docks at any Biki Stop
- Buy a Membership Plan
- Manage Your Account
- Generate a Code to Unlock a Bike

What’s New

Version 1.1.7

- Bug fixes and regular maintenance

Ratings and Reviews

2.0 out of 5
138 Ratings

138 Ratings

808 Fun ,

App okay to good, but bikes are dangerous

Reviewed after 280 minutes of use, about a dozen (12) rides:
Poorly maintained bicycles. Hand holds fall off, bells rarely work, brakes almost never function up to acceptable specs and in this time of pandemic, you’d think they could keep the bikes clean. Once a day? Week? Month? Come on, get with it!! This is even more ‘life and death’ than the other “accidents” you should expect to suffer with these bike shares. Minor peeve: Seats almost all have sun damage. They are cracked and retain moisture after rain. Unpleasant, but not potentially deadly like some of their other problems—no worries, you’ll dry quickly most days. There are a whole host of other problems. Really disappointed!!!! After reading reviews, I will make sure to double-check my credit card statement for overcharges. Minutes certainly vanish. Maybe it’s the docking stations?

I cannot recommend, not even for one casual ride. Mothers, don’t let your kids on them, and certainly don’t let them grow up to be Biki statistics.

PoogiOOOHH!!! ,

Edit: Customer Service Can Do Something

Edit:Original review was very negative and it’s found below because that was what my original experience. I’ll leave it there because I was wrong and I appreciate the follow up from biki customer service to let me know that I’d be refunded and it will be back into my account within 48 hours. A quick call and it was very professional. They called me a day after I talked with the first biki representative over the phone. I’ll leave it at 4 stars because it was surprising and I would have appreciated a heads up before the charge. Possibly on the app before I saw the charge on my card.

Original: Customer service can’t do anything

The bikes aren’t great I was riding in the rain and the handle grip slid off and I fell onto the pavement because my other hand pushed the front wheel sideways.

But my main issue with them is that their customer service is basically useless. They charged me $103 for a bike ride that I took that was actually only 10 minutes but because the bike wasn’t docked properly they charged me for 13 hours. They even know that this is an issue but they don’t care and will hide behind their “Terms of Use” which is legally fine but that’s not a great way to do business. It’s a pretty scummy way to get money from your customers. I won’t be renewing my membership and I doubt biki cares but it’s just a lesson to me and I hope someone reads this review and finds it useful before using this app.

a customer just like you ,

$100 CHARGE FOR 7 MIN BIKE RIDE

I usually don’t write reviews but here I am.
I messaged the Executive Director about this already, but he clearly does NOT care about his customers whatsoever. My first time using the app as my first time in Honolulu. I went on a 5-7 minute bike ride around the city and returned it to the station. The next day, I got a call saying I had a charge of $103 because the bike was not locked.

I explained the situation to him exactly what happened and he said there’s nothing he can do and that it’s my fault and he cannot refund the money. Are you freaking serious. A 5 minute bike ride turned into $100 out of my bank account.

Very dissapointed in Biki and Bikeshare Hawaii because they do not care about their customers’ experience. They do not care what the customer had to go through, they just want every dollar out of our pocket. Any other transportation app such as LimeBike/Lyft/Wheels would of refunded the money by now if I had complained.

Not Biki. They don’t care. If they do they will return a message. Peace.

App Privacy

The developer, Bikeshare Hawaii, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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