- Bug fixes and regular maintenance
Ratings and Reviews
$100 CHARGE FOR 7 MIN BIKE RIDE
I usually don’t write reviews but here I am.
I messaged the Executive Director about this already, but he clearly does NOT care about his customers whatsoever. My first time using the app as my first time in Honolulu. I went on a 5-7 minute bike ride around the city and returned it to the station. The next day, I got a call saying I had a charge of $103 because the bike was not locked.
I explained the situation to him exactly what happened and he said there’s nothing he can do and that it’s my fault and he cannot refund the money. Are you freaking serious. A 5 minute bike ride turned into $100 out of my bank account.
Very dissapointed in Biki and Bikeshare Hawaii because they do not care about their customers’ experience. They do not care what the customer had to go through, they just want every dollar out of our pocket. Any other transportation app such as LimeBike/Lyft/Wheels would of refunded the money by now if I had complained.
Not Biki. They don’t care. If they do they will return a message. Peace.
Amazing and smart way to check out bikes
So glad to see an app that can release bikes. They have a membership key as well but the app offers an alternative way to check out bikes in case you forget the card.
You can also see the station locations and their occupancy in real time so you can check them before you plan to go anywhere.
Hope to see more development on this! This is definitely the right direction. Keep it up!!
Great idea / terrible execution
Bike share is usually such a joy.
Once a station is full you cannot return your bike there.. I’ve been to other cities who have stations but you can park the bike near the station and lock it.
Also the customer service was awful. I asked a question to their “ask us a question” page. They came back and told me to read the website again. When I told them it did read the website and that it was not clear, they again did not answer my question. Thanks but no.
With Family Sharing set up, up to six family members can use this app.