Biltmore Estate +4

The interactive map is a nice touch. Navigation is a bit better than the website.
Many links open the website rather than containing the content and action within the app. The contact info does not have places to store annual pass information or other info (like special codes helpful when booking). Helpful but doesn’t reach the level of the Vanderbilt/Biltmore focus on attention to guests. To get there, gathering more information to support getting to know long time visitors and providing a more personalized experience would be required.

I downloaded the app for my stay over the Memorial Day holiday. The app was very informative to include maps, and a daily activity list of all the events, hours of operation for all the places and also included a brief explanation for all the things. It beats carrying around a paper map or having to ask someone for help or directions. The app was perfect in that regard. Where it lacked was the inability to store my key or passes. However, I don’t think that is the intended purpose of the app. So in that respect, the app does exactly what it’s supposed to do in that it provided all the necessary information and maps to make my stay as stress-free as possible. Definitely download if you’re on the grounds for more than a day.

The app is a great idea to have all the information a visitor would need in one place. The content appears to be the same as the website so no real benefit. The best part was the interactive map. The map could be improved by giving you amount of time from one destination to another in real time not just a list. I hoped to gleam more about the Biltmore Estate history and family but there is very little on the app. Biltmore please bring the app up to your level of service.