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My account got disabled for no reason & I have been contacting support through their chat & email & I have not gotten a response about my account yet. Literally put money into this game & still have money on my account & they disable my account & right before I was about to complete the puzzle event. If this is how you treat people who actually like your game & put money towards the game to the point where you can’t even get a response from support then this game isn’t worth it. It’s a shame because I actually liked this app/game, it was better than a lot of other bingo games until this smh. Also sometimes the app crashes or you’ll start a game & then never load into the game, it’ll get stuck at the loading screen & then when you close the app, your entry money is gone & your score for the match is 0 even though you never even got to play. Do not download this game, this is what they do.

UPDATE:
They gave my accounts back just for it to get disabled again & I contacted them again & they activated it again & then it got disabled again & I honestly think if you’re winning too much (1st/2nd, 3rd for some matches) that they disable your account which is ridiculous, they’re disabling accounts because you’re good at the game, I don’t know if I will continue to play this game anymore

Hi 50momo50. I'm really sorry for the frustration you've experienced with your account and the technical issues you've encountered. It's never our intention to make players feel unfairly treated, especially those who enjoy and support our game. We aim to ensure a fair environment for all players so if you were disabled, there may have been an issue with your account. If you're still facing issues, please reach out directly so we can make this right.

When you are playing and you get a time modifier that is suppose to add 10 seconds. There are times it doesn’t. They do this knowing your looking down at the numbers and not up at the time. Many cash games I lost because I was never given my plus 10 seconds when I got a time bonus.

They also have it set up so when the time has ran out if you still hit a number on the board it gives you a penalty. Well if your getting down there in time and u make a daub and you get a bonus modifier you quickly hit the bonus modifier trying to beat the time but it has ran out and right after hitting the modifier that didn’t register you hit that last number you need for a full house but the time has ran out so your bonus modifier didn’t work. Instead you get penalty for hitting a wrong number even though the time has already ran out. Which then has cause me to lose multiple cash games cause when you getting to the final fractions of a second your not going to stop and see if the modifier was activated before you hit that number on the board.

We've addressed the issue. Thank you for bringing this to our attention. If you encounter any more problems or have further feedback, please don't hesitate to contact support. We're here to ensure your gaming experience is enjoyable and fair.

I love this game. Recently a glitch happen I lost out on $18 and another amount. Due to the fact I can’t remember the other amount I contacted support about the $18. They ask for leaderboard ID. I’m thinking it’s my gamer ID. Low and behold this is during the glitch so I have 2 different game names. They say it will be moved up to second level support. A couple days later I’m speaking to someone and I explain what happens. They tell me where the leaderboard ID is. I look up the leaderboard ID and low and behold all my games from between 2 & 10 days are missing.? Well I made deposits. I won first place for the week and last week I won second place. But the games are missing? Support says AGAIN they are sending to second level support. Now I’m being told they must know the leaderboard ID. Explained again and now waiting. I doubt I’m going to see my money I won. Now I have to find an honest bingo game. Just don’t be stupid like me and add money because they don’t want help when their game glitches. Play all you want. Just don’t give them your money. You will never see it again. Also their cash out is sketchy. You can’t add a way to take your money out. Just a warning. Don’t fall into the game and believe they are trusting with your money. It’s a money pit game.

We've fixed the glitch and refunded your account with the $18 you reported. Thank you for your patience, and we apologize for any inconvenience. If there's anything more we can do, please let us know.