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Normally I would play offline because I didn’t have WiFi and I had around $900 on the game just to open it up when I had WiFi and for some reason I’ve lost $880 because now I only have $20.

Hi, thanks for your message. Could you please send a screenshot to our support team? You can contact them in game [Menu]--[Feedback], they will soon help you. Thank you :)

I just downloaded this game a couple of days ago and today is the first time that I’ve opened the game to play it. There’s already a profile set up with a name that is not even close to mine and it was set to the UK flag. It’s on level 19 and there is no way to change the name or get this profile off my game. It says I joined on September 14th, 2018. I didn’t and I’ve never downloaded this game before a couple of days ago.

Update: Developer response is inadequate. I’ve had my phone longer than this game has even been publicly playable. So, no there hasn’t been anyone else playing this game on my device. Especially when I didn’t download it from my cloud like something that I had already downloaded and then deleted. I downloaded it like an app I’ve never had before. Which is obviously why I was so surprised to have someone else already using an app that I had never used before that exact moment in time.

Hi Stormylrish, our tech team has fixed it now :) please check the emails we sent. This is a problem with your deviceid and we've offered a solution plan in the email. Hope it helps. thank you :)
Updated: Sorry for the inconvenience, our tech team has checked your record and find your devideid didn't changed. Could you please recheck your privacy in setting? Thanks

Downloaded the game today and logged in for the first time ever. The game said that I was Wilmer, level 18 and had been playing since Feb 2018. Weirded me out. Deleted immediately. Creepy. From the other reviews, I am not the first to experience this. I am on a brand new iPad that was purchased for Christmas and was new in box when I bought it, so it is not something with the device ID. Maybe the developers need to consider a different way of logging in if other people randomly get logged in as other people. If it was my account that I had paid money in game and other random people were being logged in as me, I would be pretty upset.

Sorry for the inconvenience and please kindly try to log in with guest account with the following steps:
Check your iPhone Setting->Privacy->Advertising（To the buttom）->Close Limit Ad Tracking and then try again. Feel free to contact me if there is still any problem and have a nice day. :)