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Again, please send me your email. You have asked me twice to email you in both responses, but you still forget to give me your email. How do you expect me to send you email if you don’t give it to me in your response. Please send email. Thank you

Hello I read your response about you asking me to email you, however, you do not give me your email. And will you reply? Because I’ve sent you a few and never got a reply. Just an email stating that you’ve received my email and that you will reply. But never do. Please send me a good email to reply to you. Thank you kindly. Let me start off by saying that this is one of my top 3 games I love to play. The withdrawing process was fast and I love it. However, I withdrew money again today, since about 30 min ago and I still have not received it. I have also sent you 3 emails asking you questions regarding the game and it’s been about 3 weeks now and I still don’t get a reply. What I don’t like about the game is that when I spend a dollar so I can score points for the Trophy Royale tournament, which I’m happy to report that I’ve won them a few times, all the winnings that I won went in my account as bonus money. Why is that? I’m spending my money but what I win because bonus cash and I can’t cash out? I don’t think that’s fair at all. Other than that, I really love the game. So I hope you can fix that or I just might have to stop playing. Because my winnings should be able to be withdrawn. Thank you

Hey Bronxxgurl, we're sorry for the inconvenience and confusion. We don't allow players to cash out a second time before their first one is processed simply to keep withdrawals from being too overwhelming to manage. We used to have players who would withdraw several times a day and it created a logjam in the workflow, so now we only allow players to have one active withdrawal at a time.

Was you redemption approved, by the way? If it wasn't, please shoot us an email letting us know and we'll get it sorted out for you asap.

I’ve had several issues that haven’t been addressed, involving games using money. The game will freeze up midplay and cause you to lose. The last incident involved a $2.50 game, which I paid for, it lagged, and when it started, I only had 17 seconds to play the game, which of course resulted in a very low score, and a last place finish. I emailed tech support with no response. The glitches the game has will cause you to lose. I did like this game before, it did pay, but to feel a bit of unease before a game starts because of the glitches makes it hard to like it again. I’m always worried it’s going to bug out on me.

UPDATE: Response time, although it took long, was well worth the wait. The company went above and beyond to help with the issue I had.

Hey Sooya, we have been trying to find the source of this glitch you identified, we think it has to do with internet or server connections, but we haven't ironed it out just yet. Hang tight, we'll get this taken care of!

I played for a while and made some money. Got my husband into bingo and he downloaded the app as well. The last time I tried to withdrawal it would not let me. When I reached out to support they told me that it was against their terms to have more than one player in the same household. I reviewed their terms and this is not the case. The only thing it mentions about players being in the same household is players that live with the game developers or affiliates. They closed my account and my husbands. No option for one of us to delete and the other to continue playing (even though as I mentioned earlier, nowhere in their terms does it say we cannot both have an account, only states one account per person) I had over 200 dollars that I had won and my husband had quit a bit built up as well, that I’m sure went right into the developers pocket. What a scam. I wrote a dispute to support. Per there “terms” they are required to answer within 45 days. It’s been almost 2 months with no response. Very poor customer service and once you start willing money they will make up reasons to close your account.

Also, you are required to put your address in when you signup. If they do not allow multiple accounts under one roof this should have been flagged and my husband should not have been allowed to signup. Instead they allowed him to win and withdrawal several times before kicking us both off the app.

Hi Julia, we're sorry that our decision has frustrated you in this way. Our support has been communicating with you consistently, across several games, and if memory serves, you are being allowed to compete and play in other games, so please stop being vindictive on account of us trying to limit collusion and potential abuse. We're sad to see you so unhappy with our products, especially considering how much money you've been able to win.