iPhone Screenshots

Description

Bird gives you access to shared personal electric vehicles (scooters) that can be picked up and dropped off anywhere. Use Bird for your work commute, across college campuses, with friends, or simply just to spread your wings and get some fresh air!

How it works:
* Download the Bird App
* Create your Account
* Find and scan a Bird
* Ride safely to your destination
* Lock your bird and End Ride

Bird is currently available in:
* Los Angeles (Santa Monica, Venice, Westwood, UCLA)
* San Diego (Pacific Beach, Downtown)
* Washington DC, Arlington
* Bay Area (Oakland, San Jose)
* Texas (Austin, San Antonio, Dallas)
* Memphis
* Atlanta
* Arizona (Scottsdale, Tempe)
* Charlotte
* Denver
* Salt Lake City
* Milwaukee
* Baltimore
* Minneapolis, St. Paul
* Columbus
* Kansas City
* Raleigh
* Providence, RI
* Cambridge / Somerville
* Portland
* Cincinnati
* Detroit
* Paris

If you would like to see Bird in your area, please send a note to hello@bird.co.

For more information, visit https://www.bird.co

What’s New

Version 4.40.0

Bug fixes and support for more Birds.

Ratings and Reviews

4.8 out of 5
546.8K Ratings

546.8K Ratings

Magne333 ,

Update charger experience seriously needed

This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.

Developer Response ,

We are sorry to hear about your poor experience and thank you for taking time to provide this feedback. Over the past few months we have worked to dramatically improve the charger experience through map improvements, clearer pricing, and faster customer support. These improvements stem from feedback like yours. Please don't hesitate to reach out to us at chargersupport@bird.co with any additional suggestions and feedback. Thank you! - DC

Kismetqueen ,

Disappointed Charger - Lack of Support

I really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble...

My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing...

Developer Response ,

Thank you for taking the time to share this feedback. We want everyone to have a magical experience with Bird. Your feedback shows we need to do better. Since receiving your note we have improved our charger platform and the overall quality and speed of support. We hope you will consider charging again, and feel free to reach out with additional feedback and recommendations to chargersupport@bird.co Thank you! -DC

Dread2U ,

Failed lock attempt; no customer service response

Finished a ride in Paris. Attempted to lock my scooter... and the lock procedure hung and did nothing. The scooter was still active so I couldn’t walk away. Attempted to contact Bird opened a chat with an auto-response that someone would be with me shortly, but nobody ever joined the chat. Finally got 4 notices in a row that my connection was bad and I should check both my internet and Bluetooth... but internet was working for my other apps (Lime and Voi both showed nearby scooters when I tested and my wife texted back when I msg that I would be late because of Bird). The app had completely hung in the lock procedure. I couldn’t stop it or restart it. Could only watch it think about maybe locking my scooter. After maybe 9 minutes, it finally gave up, told me to check my internet connection (again) and left my scooter open. I tried to lock again and this time it worked normally. Then the bill showed up saying they were charging me for the full usage time including the extra 10 minutes of non-use that it forced me to spend stand on a sidewalk. No customer service response whatsoever to my request for a 10 minute refund. Very dissatisfied with Bird at this point.

Developer Response ,

Hi there, thank you for letting us know and we are sorry to hear you you had this issue with locking your Bird. We are constantly aiming to improve our app and our services, and we incorporate feedback like yours to make sure this happens. I’d love to look into that ride for you, especially if your issue has not yet been resolved - please reach out to us via the in-app Help tab or by emailing hello@bird.co so we can properly address your feedback. We hope you will ride with us again soon! - I.G.

Information

Seller
Bird Rides, Inc.
Size
180.7 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Catalan, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Polish, Portuguese, Simplified Chinese, Spanish, Swedish, Turkish, Vietnamese

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© Bird Rides, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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