BirdsyCam 4+

I bought Birdsy to capture footage of our hummingbirds drinking from their feeder. The camera was easy to connect, and it has been recording great videos/audio of the hummingbirds. Overjoyed!! The problem I get, however, is the app closing sometimes when I try to load the camera settings to adjust the focus as well as a lot of lag - though this may be more due to my wifi not being too strong lately. Never have been able to figure out focus, but pressing plus on the zoom side works like a charm oddly when focusing on a central object. Works for me! The online portal is incredible to use, and I love the live video! The camera accidentally ID'd the hummingbird as a mouse/squirrel a few times, but I was able to quickly sort the tag out online. Overall, I am very happy with the purchase these last few days of trying Birdsy out and I'm sooo so excited for future potential/updates!!

I’ve been using Birdsy for about a year now. This is not a review of the camera (which is great) or the underlying AI technology (also good), but of the app which has been lacking for so long. Basic things like displaying the correct temperature metric or getting a correct time stamp took months to implement, and now the time stamps are broken yet again. You can’t manually ID birds on the app yet. The “My Birds” section is broken to the point of uselessness, especially since you can’t ID birds or fix bad IDs. There seems to be no change tracking either, because old problems resurface that were fixed in past updates - basic stuff like remembering where in the list of videos you were. The video player is also terrible. It is next to impossible to get the scrubbing tool to go forward or backward in a video, and even if you do get it to work most times the video will refuse to load unless you force quit the app.

While there have been significant advances in camera pairing and sharing videos and other small fixes, the app itself remains a massive disappointment, especially for the cost of the system. The actual system Birdsy uses is great and the web version is light years better than the app. I hope one day they actually get the app up to par with the website so I can come back and give it a higher rating. I just can’t now.

I have been seeking a return and full refund now for 3 weeks. My system worked flawlessly for almost 2 months. I’ve engaged customer support and only via email it appears to tell them to remove the 3 cameras under my account and still has not been done. I was told they found a problem with the App and was pushing it out that same day. Here we are with no app update and all cameras still in my account and unable to use, control or change/delete. I own 1 camera only with a standard 2.4 Wi-Fi system and an apple phone. 3 weeks is too long! Email is not efficient! Frustrated beyond words!