Bitcoin IRA: Crypto Retirement 4+

Great support & Service

Bitcoin Ira is the easiest Exchange I have ever dealt with! Their app is easy to manage & straightforward but most of all they have live telephone support! This feature is huge! I’ve struggled with other exchanges & can only have email chats which aren’t always helpful & are annoying! Call me old fashioned but there is nothing like a Mano to Mano talk to solve a problem! Whatever you do going forward,Bitcoin, don’t lose this feature! The Big Dog!

Their sales tactics are counter productive

I attempted to sign up for a new IRA. I have both worked in the financial industry and opened multiple accounts. While I like the security they provide it seemed weird that they delayed me funding my account. At first the email and phone call I received seemed like good customer service. I guess that wasn’t good enough and they want me to do a webinar? When I called and questioned a rep about what phone call Tommy decided it would be fun to act like I didn’t know what a phone call is. I did t understand why one was needed. He said it was to verify my identity but how does talking to me verify my identity. What was my license for? Things like this send red flags. They made me feel like I had to earn the right to get an IRA from them. Like I owe them and that feels suspicious. I u set stand sometimes relationships just don’t work but it was like they were trying to push me off the phone and were trying to find a reason for it to not work. It was just a weird experience that I have never had. I will just use other crypto IRA providers.

*Update: I was not annoyed with the security verification I was annoyed at your reps’condescending tone. Acting like I didn’t know what a phone call was and trying to quickly get me off the phone sent up some red flags. Idk how you can try and respond when you weren’t in the conversation?

Developer Response ,

Hi Bafbat, we are sorry to hear that you found the identification verification process arduous. We’re always striving to do better and we take all feedback very seriously. Security is our #1 priority at BitcoinIRA. We provide industry-leading security that includes verifying that anyone opening an account (which can include transferring funds from existing IRAs, etc.) is who they say they are through ID checks and video authentication. We do so to prevent theft and scams, and ensure the safety of all clients. It may sound surprising, but we have been able to deter many wrong-doers from accessing or opening fraudulent accounts; and hence been able to protect our clients' assets and identities. We deeply regret your feelings regarding our security measures but are grateful for your valuable feedback.

Good Customer Service, Horrible website/app

I was severely disappointed in the BitcoinIRA product after seeing all of the positive reviews. The website/app is extremely basic with zero analytics (portfolio growth %,$ etc.) I was told several months ago they were working on it, but first wanted to add more altcoins which they have yet to do. For all of the fees they charge you’d expect some basic analytics, but that’s not the case. The customer service is great when you can actually get a hold of them. Most of the time when you call the customer service you’re on hold for a long time before anyone picks up. They have a text phone number and email address for customer but they don’t always respond. If I knew BitcoinIRA had these issues, I’d have gone with a different company but at this point with all of the fees I already paid I’m stuck with BitcoinIRA.

Developer Response ,

Hi there! Thanks for the detailed feedback. We take customer satisfaction very seriously at Bitcoin IRA and want to make sure your experience with us improves. We’ve added new coins to the web app and are working hard on getting altcoins live on the mobile app. We’d like to connect with you as soon as possible to address all of your concerns. We can’t identify you in our system with the username provided, please email support@bitcoinira.com and our team will be happy to help!