BitMart: Trade BTC, ETH, DOGE 12+

So I didn’t do much research into this app a buddy used it so I said I’m gonna try it since I was using another crypto app as well. Everything was fine the deposit and market orders and exchanges all worked quickly and efficiently BUT when it came to me wanting to withdraw so I can put into my wallet it didn’t go through immediately I did some research and a bunch of people said they were scammed so I was like no way I’m losing out on this money. I ended up trying to connect to their customer support got disconnected 4 times adding up to a total wait time of 10 hours which is horrible long sorry short took 36 hours for my withdraw to go through and 10 hours of waiting for customer support to never get a hold of them. I did get my withdraw but it was a stressful experience. Be careful be smart and do your research

Just an average guy who wanted to get into crypto trading to make some extra money. Not super tech-savvy, which is why I liked how easy the app seemed. It’s not. I can’t even buy on the app, I have to go online to figure it out. Buying their tether currency wasn’t even possible for 2 days recently. Server constantly says it’s overloaded, but only when I go to withdraw, interesting 🧐. Can buy with no issues anytime. Huge fees from their 3rd party. I wanted to buy 30 dollars worth of the tether currency, which you HAVE to buy to buy any other coin, and it cost me $70 after fees, I’d be glad to show screenshots. A few days ago I transferred $150 over which after costing me $200 took 22 hours to get into my account. If I would’ve been trying to rush buy a coin it would’ve sucked, luckily I wasn’t. You have to provide pretty much every aspect of your personal info to withdraw any coin earnings as fiat currency, which is ridiculous. I have my phone, email, bank info, ID card with selfie (what is this, a discord server?), and everything else, and it still just says I must provide “other” to get the full account. Not even sure what that means. It’s not worth it, buy your coins somewhere else. I’m not even sure I’m going to be able to withdraw when I do hit big on this app. They don’t seem interested in answering anyone’s questions online, and can’t run a server at all, even with all the money they have to be making with fees. Just go elsewhere.

This app is horrible. Way too hard to decipher. You make a transaction/deposit and if you don’t fill it out perfectly, which is not explained on how to do it, you lose your money. I sat on hold for 24 hours via the app to text someone who told me what to provide. I sent that person the info. They said there would be one more check to confirm. That was 2 years ago. I re-filed my issue. They asked for the same info so I sent it via e-mail. Then they say that info is missing. I checked, it’s not missing it’s exactly what they said to provide. Then they said they would close my case. I asked them not to and asked them what more I can do. They said to provide to the info I already provided. So I did. Again they say it’s not what they need. So I ask them to help me, haven’t heard anything back. I attempted to transfer from one crypto to BitMart to get some crypto that you can’t find. Because I put a text in the wrong area the money is in space. The old platform doesn’t have and BitMart doesn’t have it because of the text that is missing. I corrected it and sent it. They asked me to provide a separate transaction to prove it’s going to my account. I did that and now they say they can’t find it and I need to do it again. Feels like a complete scam. Money gone, provide info, can’t help, do it again to validate, denied and too bad. Out $200