Yo if you get your account terminated it’s VISA’s decision, not Bitpay’s — which is why legally they cannot disclose any details — because they are not the party responsible for or delegated to disclose anything about the other company’s reason, which also happens to be the payment processor that they use to make their product possible. It’s bitcoin and fiat being hybridized, that’s an innovation and “technical difficulties” are a part of maturing that technology and utilizing it for the immense global purchasing power and unrestricted flow of YOUR money wherever you happen to be.. and they even offer directly depositing your conversion from crypto into significantly generous atm wothdrawal and Cashback limits. Stop crying about the inevitable technological bugs and maintenance periods and report it to VISA not, the facilitator and decision maker of your relationship with them or any of their affiliates. Bitpay is incredible and I truly appreciate the important & necessary function that you bring to the table for those of us who gamble on crypto currency and support the values.

I have been using bitpay for over a year. Has been great until Feb 11 they had a technical issue and could not load my bitpay card. Once the issue was resolved they terminated my card and when calling customer service they could not give me a reason why. When asked to speak to a manager, she said that she could not give me a reason or anyone that I can speak to. When asked for a corporate number she said she is the only manager and began giving me an attitude telling me that she was “not gonna go back and forth with me”. My funds were supposed to be returned to me and when she began to get more “snooty” I asked her for her name and if this call was still being recorded and she hung up on me. When I logged on to some associated forums I learned that they had started doing this to everyone. At least one person was able to get an answer and it was that he had made too many transactions. These idiots have limits set forth and prevent you from exceeding these limits. This is not credit, these are funds that belong to us so who the hell are you to tell us what we cant spend within the limits you have set forth. Many people on the forums are saying that their refunds are lost and cannot get a resolution. This company has taken a turn and went to straight garbage. People be weary and do your “due diligences” Don’t get your funds locked up by these thieves. You won’t like the answers their “customer service” team in Atlanta will give you.

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When compared to Coinbase, BitPay has very poor communication. I ordered BitPay debit card, and I didn’t receive it even I waited for 2 months. So, I called the customer service ,and they required me to provide proof of address because the card was returned to them. From my side, there is no reason to return because I received the cards from banks with same address and my mail box is directly operated by USPS. Anyway, I provided PGE bill with pdf format that I received from PGE every month, and BitPay said they cannot accept electronic version. Who the hell actually not do paperless options in these days in California. And I am sure most people who invest in bitcoin are tech people, and those people prefer electronic version. Also delay bitcoin payment for ordering card compared with Coinbase because it doesn’t even require sending bitcoin address, and the system just automatically take the payment out from the account, and it is done in 1s. Worse thing is that BitPay receive address are changing and I once made a payment and the payment is success on block chain but BitPay never received the payment. Lost money and time for me. In addition, the exchange rate difference for selling and buying are too much different when others companies don’t. I would not be a customer of such company.