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Description

**Winner of "Best Ground Transportation Company" at the 2019 Business Travel Awards**

Blacklane provides professional ground transportation at the most competitive rates at 600+ airports and 300+ cities in 60+ countries around the globe. Whether traveling for business or leisure, book our private chauffeur service as your next transfer from the airport, hotel, or event, and skip the taxi lines.

The Blacklane app allows you to book, pay for, and manage all your rides with just a few taps.

Here’s how it works:

> Book your ride at the touch of a button — schedule your black car chauffeur service from one hour before pickup to months ahead of time.

> Book one-way transfers or reserve a chauffeur by the hour to make multiple stops.

> Skip the taxi lines and have your personal chauffeur pick you up directly at the arrivals gate.

> Take your time and relax, as all airport pickups come with a whole hour of complimentary wait time.

> Choose your desired vehicle class: Business, Business Van/SUV, First Class, or Green Class.

> You can now book zero-emission rides in our service class of electric vehicles, the Green Class, in the following cities: Adelaide, Amsterdam, Auckland, Austin, Basel, Birmingham (U.K.), Brisbane, Denver, Dublin, Edinburgh, Geneva, Glasgow, Hobart, Hong Kong, Honolulu, Lisbon, London, Lyon, Melbourne, Milan, Montpellier, Montreal, Munich, Paris, Phoenix, Queenstown, Seattle, Sydney, and Zurich.

> What you see is what you get. Our fixed rates include all taxes, tolls, fees, and tips — no surprises and no hidden fees.

> Receive instant ride updates via email and text message giving you the chauffeur’s contact information and arrival status.

> Cashless payment means you simply add a payment method, sit back, and relax knowing your rides are charged only after they've taken place.

> Enjoy peace of mind when you travel. Our flight tracking ensures that your chauffeur is there when you arrive, and if your plans change, we offer free changes or cancellation up to 1 hour before one-way transfers.

Download the app now and book our professional airport transfer service in seconds!

Our full list of locations: blacklane.com/en/cities
Follow us on Twitter: twitter.com/Blacklane
Like us on Facebook: facebook.com/Blacklane
Get some travel inspiration: blog.blacklane.com

Have questions or need support?
Email: service@blacklane.com
FAQs: help.blacklane.com/?

What’s New

Version 5.4.0

With this latest update you'll be getting:

• Design improvements to make the way you interact with the app even better
• Bug fixes that ensure we can keep rolling out great features

New updates are released every few weeks, so watch this space (or have auto-update enabled).

Did you know the biggest influence on how we improve is you? Rate the app and let us know what we should be working on next.

Ratings and Reviews

4.9 out of 5
9.1K Ratings

9.1K Ratings

Ben8720 ,

Excellent, professional service

Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions:

1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful.

2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change.

Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.

Developer Response ,

Hello,
Thank you for you kind and constructive feedback on our service. I am happy to hear that you plan on using Blacklane for your upcoming trips.
With regards to your first suggestion - we can accomodate an additional stop on a transfer booking if we have prior knowledge of the need and the stop is not not considerably far from the final destination. If the stop is along the same way, then you can include this information in the special requests section of the booking, with the name of the location and how long you anticipate the chauffeur would be waiting, and this would be assigned to a chauffeur who has prior information of your request. If the stops are significantly far apart or there would be a significant detour needed, then we would suggest booking an hourly booking in this case. This type of booking ensures the availability of the chauffeur for the needed amount of time, whereas leaving a note in the special requests is dependent in the availability of our chauffeur's. It is always advisable to contact us directly if you have any doubts as to the best way to go forward as we can advise you on the most suitable process.
With regards to your second suggestion, we are always working on new ways to make our process smoother and more convenient for our guests. We understand the pre-authorization may not be convenient for some guests and we are constantly looking for new ways to improve this needed security process.
Thank you again for you feedback and we are looking forward to seeing you on board with us again soon.
Best,
Chris King

Jenjen77639 ,

Amazing

I Will never use any other car service again. They are amazing and reasonably price. Tip and all taxes are included in each ride so you don’t have to worry about that at the end of the ride. I sent my 18-year-old daughter with a black Lane chauffeur and I will never do anything less again. I don’t trust any other car service to keep my daughter safe but I know I can always count on Blacklane. Reliable and courteous drivers. Professional. Their app is amazing because you can track the ride including arrival and departure through their app. I felt so safe with my daughter using them and I never felt like her safety was compromised. Thank you black Lane for always being there for us they are our number one travel need. They operate out of multiple states and you can’t go wrong getting a nice ride to the airport to your hotel quick fast efficiently and often extremely friendly and talkative

Developer Response ,

Hello, we really appreciate you taking the time to let us know you were happy with the service provided. We hope to welcome you back again soon! Chris

WaGoodman ,

Excellent Service

My flight was delayed almost 3 hours into Gatwick. I contacted the company and updated my pickup time. This only left me a 2 hour window to transfer to Heathrow to make my connecting flight home to Boston. My driver Stoyan Chimedzhiev was right there to meet me. I explained my transfer issue, he checked my flight status out of Heathrow and told me that he would do everything that he could to get me to Heathrow to make my connecting flight. He took my luggage and we ran to the car which was clean and very comfortable! A man of his word, as we were in traffic, he got me to Heathrow in as little time as possible.
I would highly recommend the services of this company!

Developer Response ,

Hello, we really appreciate you taking the time to let us know you were happy with the service provided. We hope to welcome you back again soon! Chris

Information

Seller
Blacklane GmbH
Size
83.5 MB
Category
Travel
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Chinese, French, German, Japanese, Spanish

Age Rating
Rated 4+
Copyright
© Blacklane GmbH
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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