Blacklane

Name: Blacklane
Rating: 4.9 (36042 reviews)
Author: Blacklane GmbH

Service de VTC global

Uniquement pour iPhone

Gratuit · Conçue pour iPhone

36 k notes
Âges

4+
Ans
Catégorie

Voyages
Création

Blacklane GmbH
Langue

FR
+ 5 autres
Taille

145,1
Mo

iPhone

Avec Blacklane, vous pouvez réserver des trajets avec chauffeur de qualité supérieure dans plus de 60 pays. Nous vous couvrons pour les transferts d’aéroport, les courses de ville à ville, les réservations à l’heure et bien plus encore! -Choisissez parmi au moins 3 catégories de véhicules, avec des véhicules électriques disponibles dans de nombreux endroits -Chaque trajet est compensé à 100 % en carbone, sans option de participation ni frais supplémentaire -Modifiez ou annulez une course jusqu'à 1 heure avant l'heure de prise en charge -Les ramassages à l'aéroport bénéficient d'une heure de temps d'attente gratuite, et les chauffeurs suivront votre vol et ajusteront votre heure de ramassage en cas de retard -Service clientèle 24/7 facilement joignable par chat en direct ou par téléphone -Les ramassages immédiats sont possibles dans certaines villes avec Chauffeur à la demande Comment cela fonctionne Réservez un trajet adapté à vos besoins en quelques clics Restez au courant grâce aux notifications de l'état de la course et au suivi en direct de la position du chauffeur Asseyez-vous et profitez du trajet ! Une fois le trajet terminé, le paiement sera traité automatiquement par l'application Service primé sur lequel vous pouvez compter : Service de chauffeur le plus remarquable - Global, 2023 - The Global 100 Index Best on the road, 2022 - Travolution Awards Best Global Chauffeur Services Company, 2022 - Leaders in Luxury Awards Suivez-nous sur Instagram : instagram.com/blacklane/ Suivez-nous sur X : x.com/blacklane Aimez-nous sur Facebook : facebook.com/Blacklane Obtenez l'inspiration du voyage : blacklane.com/en/blog/ Avez-vous des questions ou besoin d'aide ? FAQ : help.blacklane.com/

Évènements

ÉVÈNEMENT SPÉCIAL

Chauffeured to the track

Cruise past race‑day chaos with a dedicated Blacklane chauffeur, taking you from city to circuit in calm

Notes et avis

4,9

sur 5

36 k notes

Lucky to have found this!
01/01/2023

Athena-RS5
TL;DR Easy, professional and trustworthy. Highly recommend. I found out my train for the next day was cancelled while in London at 11pm and needed a way to travel for Christmas. I searched a bit and considered a black cab or Uber, but was looking for something I could plan (I’ve had terrible experiences with Uber). I found Blacklane and decided to go for it based on reviews and comments from people. I had a car booked to pick me up at 11am the next day, it was early and they were happy to wait until the start time no problems, we ended up leaving early and I made a connection in minutes that saved me 2 hours. Worth every cent. Used them again to the airport and got an upgraded car; there’s not really any better way to travel than a 7 series, I even had a rare nap. Again, worth every cent. Drivers in both cars were professional and friendly, both times they arrived early and were happy to wait to the agreed start time to even start waiting 15 mins. I don’t often leave reviews, but good service deserves it, and I’ve not had better service in 2022 than with Blacklane. Look forward to this being my go-to in 2023.

Réponse du développeur
Hello Jules,Thank you for your feedback and we are glad to hear you rate our service so highly. We are always striving to provide as professional a service as possible and we are glad you are satisfied!Chris
Lucky to have found this!
01/01/2023

Athena-RS5

TL;DR Easy, professional and trustworthy. Highly recommend. I found out my train for the next day was cancelled while in London at 11pm and needed a way to travel for Christmas. I searched a bit and considered a black cab or Uber, but was looking for something I could plan (I’ve had terrible experiences with Uber). I found Blacklane and decided to go for it based on reviews and comments from people. I had a car booked to pick me up at 11am the next day, it was early and they were happy to wait until the start time no problems, we ended up leaving early and I made a connection in minutes that saved me 2 hours. Worth every cent. Used them again to the airport and got an upgraded car; there’s not really any better way to travel than a 7 series, I even had a rare nap. Again, worth every cent. Drivers in both cars were professional and friendly, both times they arrived early and were happy to wait to the agreed start time to even start waiting 15 mins. I don’t often leave reviews, but good service deserves it, and I’ve not had better service in 2022 than with Blacklane. Look forward to this being my go-to in 2023.
Réponse du développeur 03/01/2023
Hello Jules,Thank you for your feedback and we are glad to hear you rate our service so highly. We are always striving to provide as professional a service as possible and we are glad you are satisfied!Chris
Do not use!
30/09/2023

Kreblet
This car service came highly recommended from trusted friends and yet we had a horrible experience. After I made my reservation, I was notified via email that I should change my pickup time to an hour earlier based on my flight arrival time. I went into the app and tried to change it but got an error message saying “try again”. So I tried again and got the error. I then got notified by my bank that they thought there were some fraudulent charges on my account. Apparently, Blacklane “pre-authorizes” (which means your bank account is negative that amount) not once but twice per booking. And apparently every time you try and change the pick up time, they “pre-authorize” those amounts again…twice. So in total, my bank got “charged” 6 times abd those funds will be unavailable to me for 5-7 business days. This is how I’m spending the beginning of my vacation…having all my time and money go to a car service. In addition, the app then randomly cancels my reservation and, when I call and speak to someone (who is not kind btw), I’m told it’s not canceled but they can’t find a driver. I asked what happens if they don’t find a driver by the time I land, then they’ll just cancel my reservation. So…I’m potentially gonna land in a new country with no travel accommodations from the airport even though I booked something in advance, got confirmation of my reservation and then paid 6 times for it. This is ridiculous! Don’t use them!

Réponse du développeur
Hello Kreblet,Thank you for contacting us and I am sorry to hear about your recent experience with Blacklane. I would like to investigate this situation for you, would you kindly email chris.king@blacklane.com with your booking number as soon as possible? Once we have this information we will be able to check on the booking and resolve the situation for you.Chris
Do not use!
30/09/2023

Kreblet

This car service came highly recommended from trusted friends and yet we had a horrible experience. After I made my reservation, I was notified via email that I should change my pickup time to an hour earlier based on my flight arrival time. I went into the app and tried to change it but got an error message saying “try again”. So I tried again and got the error. I then got notified by my bank that they thought there were some fraudulent charges on my account. Apparently, Blacklane “pre-authorizes” (which means your bank account is negative that amount) not once but twice per booking. And apparently every time you try and change the pick up time, they “pre-authorize” those amounts again…twice. So in total, my bank got “charged” 6 times abd those funds will be unavailable to me for 5-7 business days. This is how I’m spending the beginning of my vacation…having all my time and money go to a car service. In addition, the app then randomly cancels my reservation and, when I call and speak to someone (who is not kind btw), I’m told it’s not canceled but they can’t find a driver. I asked what happens if they don’t find a driver by the time I land, then they’ll just cancel my reservation. So…I’m potentially gonna land in a new country with no travel accommodations from the airport even though I booked something in advance, got confirmation of my reservation and then paid 6 times for it. This is ridiculous! Don’t use them!
Réponse du développeur 20/10/2023
Hello Kreblet,Thank you for contacting us and I am sorry to hear about your recent experience with Blacklane. I would like to investigate this situation for you, would you kindly email chris.king@blacklane.com with your booking number as soon as possible? Once we have this information we will be able to check on the booking and resolve the situation for you.Chris
App Glitch & Terrible Customer Service
16/12/2022

ecm0415
This is not an honest or reputable company. I tried to update the payment info for my ride pickup at Heathrow airport hours before the ride was due. When I updated the payment with the correct credit card, the Blacklane app suddenly informed me my ride was cancelled. I was in the middle of boarding my flight to London. So I quickly rebooked a new ride, confirmed it had gone through, then I had to shut off my phone as we were about to take off. When I landed in London, 2 rides had shown up. Both drivers are calling and texting, as is Blacklane customer service. I explained to all of them that the first ride had been cancelled by Blacklane. I was not sure why they had shown up. At this point, I had to get off the plane and go through customs. So I told customer service I would call them back as soon as I was able. After I hang up, I get emails saying my first ride had been cancelled outside the 1 hour window and now I owed for both rides. In my ensuing conversations with Blacklane, they refused to take responsibility for the glitch on their app and even went so far as to patronizingly explain to me how time differences work. Please spare yourself the trouble and never use this company. I had been a loyal customer for years, but recently, their tech (particularly their app) and their customer service is so bad it's honestly not a company to recommend to anyone.

Réponse du développeur
Hello, Thank you for contacting us and I am sorry to hear about your recent experience with Blacklane. I would like to investigate this situation for you, would you kindly email chris.king@blacklane.com with your booking number as soon as possible? Once we have this information we will be able to check on the booking and resolve the situation for you. Chris
App Glitch & Terrible Customer Service
16/12/2022

ecm0415

This is not an honest or reputable company. I tried to update the payment info for my ride pickup at Heathrow airport hours before the ride was due. When I updated the payment with the correct credit card, the Blacklane app suddenly informed me my ride was cancelled. I was in the middle of boarding my flight to London. So I quickly rebooked a new ride, confirmed it had gone through, then I had to shut off my phone as we were about to take off. When I landed in London, 2 rides had shown up. Both drivers are calling and texting, as is Blacklane customer service. I explained to all of them that the first ride had been cancelled by Blacklane. I was not sure why they had shown up. At this point, I had to get off the plane and go through customs. So I told customer service I would call them back as soon as I was able. After I hang up, I get emails saying my first ride had been cancelled outside the 1 hour window and now I owed for both rides. In my ensuing conversations with Blacklane, they refused to take responsibility for the glitch on their app and even went so far as to patronizingly explain to me how time differences work. Please spare yourself the trouble and never use this company. I had been a loyal customer for years, but recently, their tech (particularly their app) and their customer service is so bad it's honestly not a company to recommend to anyone.
Réponse du développeur 30/12/2022
Hello, Thank you for contacting us and I am sorry to hear about your recent experience with Blacklane. I would like to investigate this situation for you, would you kindly email chris.king@blacklane.com with your booking number as soon as possible? Once we have this information we will be able to check on the booking and resolve the situation for you. Chris
Excellent, professional service
21/03/2019

Ben8720
Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions:1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful. 2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change. Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.

Réponse du développeur
Hello, Thank you for you kind and constructive feedback on our service. I am happy to hear that you plan on using Blacklane for your upcoming trips. With regards to your first suggestion - we can accomodate an additional stop on a transfer booking if we have prior knowledge of the need and the stop is not not considerably far from the final destination. If the stop is along the same way, then you can include this information in the special requests section of the booking, with the name of the location and how long you anticipate the chauffeur would be waiting, and this would be assigned to a chauffeur who has prior information of your request. If the stops are significantly far apart or there would be a significant detour needed, then we would suggest booking an hourly booking in this case. This type of booking ensures the availability of the chauffeur for the needed amount of time, whereas leaving a note in the special requests is dependent in the availability of our chauffeur's. It is always advisable to contact us directly if you have any doubts as to the best way to go forward as we can advise you on the most suitable process. With regards to your second suggestion, we are always working on new ways to make our process smoother and more convenient for our guests. We understand the pre-authorization may not be convenient for some guests and we are constantly looking for new ways to improve this needed security process. Thank you again for you feedback and we are looking forward to seeing you on board with us again soon. Best, Chris King
Excellent, professional service
21/03/2019

Ben8720

Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions:1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful. 2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change. Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.
Réponse du développeur 25/03/2019
Hello, Thank you for you kind and constructive feedback on our service. I am happy to hear that you plan on using Blacklane for your upcoming trips. With regards to your first suggestion - we can accomodate an additional stop on a transfer booking if we have prior knowledge of the need and the stop is not not considerably far from the final destination. If the stop is along the same way, then you can include this information in the special requests section of the booking, with the name of the location and how long you anticipate the chauffeur would be waiting, and this would be assigned to a chauffeur who has prior information of your request. If the stops are significantly far apart or there would be a significant detour needed, then we would suggest booking an hourly booking in this case. This type of booking ensures the availability of the chauffeur for the needed amount of time, whereas leaving a note in the special requests is dependent in the availability of our chauffeur's. It is always advisable to contact us directly if you have any doubts as to the best way to go forward as we can advise you on the most suitable process. With regards to your second suggestion, we are always working on new ways to make our process smoother and more convenient for our guests. We understand the pre-authorization may not be convenient for some guests and we are constantly looking for new ways to improve this needed security process. Thank you again for you feedback and we are looking forward to seeing you on board with us again soon. Best, Chris King

Grâce à notre dernière mise à jour, vous bénéficierez de: - Une meilleure stabilité de l'application - Corrections de bogues - Amélioration de l'interface - Mises à jour du design - Amélioration de la performance De nouvelles mises à jour sont publiées toutes les quelques semaines, donc surveillez cet espace (ou activez les Mises à jour d'apps). Saviez-vous que c'est vous qui avez la plus grande influence sur les améliorations de notre application ? Évaluez l'application et dites-nous ce que nous devons améliorer ensuite!

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