BlackRock Coffee 4+

I use apps to order my coffee all the time. Starbucks, Dunkin, etc. You would think a coffee chain that is growing rapidly would have a better app that works seamlessly (like the two above) but unfortunately they do not. Every time I open the app, it tells me my order is waiting. What order?!? I didn’t order anything. Then, if it doesn’t freeze and close down right after I open it, it won’t let me select a location to order from. I was able to maneuver the app to order once and the employees were very confused and thought I was picking up an order to delivery. Ummm… no. I ordered on your app… I’m not here for a doordash. The app is designed nice for ordering but it just needs a lot of bugs removed and it needs to work consistently.

Really not sure why things are rated so low. I use this app every morning to buy my coffee from my driveway before I take off. I pull up and they hand me my coffee. Simple and effective. I’ve had some glitches over time including the app crash or a notice saying mobile ordering not available. But a reopen or force close/reopen works each time. Only once has my barista said the order didn’t fully go through. This latter part leads me to an improvement request- I think we need a history. We need to see a “receipt” of our orders basically. Right now we don’t have any tracking other than when you first order and it tells you making/ready. Could be a good improvement- the system already knows your recent orders, I’d like just a list of our orders/date & time of order.

I ordered my drink on the app and went to the Thunderbird Tatum location and stood at the waiting area for 15 minutes as the the app said drinks are prepping. I finally asked one of the servers and he asked if I checked in cause we don’t know that you are here to make. Well why would I order on an app if I had to to wait in line to tell the girl at the register that I am here. If you just added a button that you hit to stay start order like many of the other apps I have it would solve it..