BlackVue 12+

This app is a disaster. They keep resetting the 1-star rating reviews for their app. Blackvue, make a good app and everyone will give you a good review. This company is working against itself. Go for Thinkware cameras. Very annoying notifications to subscribe to paid plans. Blackvue changed the notifications from nagging you daily to weekly. It shows how desperate Blackvue is. The cloud plan is not worth more than $1.99 per month. Also the Blackvue cameras are power hungry in parking mode. They need to be a lot more efficient in power consumption for the cloud service to be worth considering. If you have a battery, it is not possible to access the battery unless you have an active internet connection and logged in. That is very backward thinking. We should be able to access the battery offline too. The previous UI was a lot better even though it was not great. The new UI even after the recent fixes is still very annoying and requires navigating various menus to access what was possible to do with one click in the previous UI. Even one star is too generous for this app. I have 2 900x cameras and 2 batteries. That is almost $2000 spent on junk and spam. I will not recommend any Blackvue cameras to my friends because of this app. I suspect many users are not aware that their videos are being shared and can be seen by other users. This company is on a self destructive path by not listening to its current customers.

BlackVue has made a horrible marketing decision to now push a subscription app with the last update. You can no longer easily access videos through the app without endless attempts to get you to subscribe. Worse, without strong data reception, you cannot connect to your camera easily. The emergency access mode prompt that comes up after several failed attempts is useless. I will switch to another brand. The main point of a dash cam is to easily access the video in an emergency. My vehicle was rear-ended in a parking lot and the responding officer was starting believe the driver that hit me after watching me fumble with the app. The app is that much of a joke now that it is comical to attempt to connect to the camera. Luckily, I had my laptop and all was well after I pulled the file. If you need to grab a plate quickly after a hit and run, good luck with the Blackvue brand.

What these kind of reviews/survey. Why wouldn’t this company who offers hardware to the public strive to make it better. I’ll telll you why. Because I think their more focused on something else. And they won’t wake up until legal action is envolved. I spend $800+ on the hardware and subscription. To have all could feature useless in 2 weeks. Can’t view live view or playback. But credit payment still works. I am so frustrated dealing with this. Email and email. All for a inexperience person tells me. All I have to do is uninstall and install the app. Meanwhile. In my original email I already said that was done. So i am out of gas.