Have your health plan information right where you want it: in the palm of your hand. Blue Connect Mobile lets you securely connect to your Blue Cross and Blue Shield of North Carolina health plan whenever you want. Blue Connect Mobile gives you clear, concise information about your plan, helping you manage costs and make better decisions about your health. Best of all, it’s simple and convenient.

* Securely unlock your iPhone 10 with Face ID™ and Touch ID™. Certain devices are eligible for fingerprint sign-in on compatible devices.
* Log in once for access to all of your benefits. We have expanded our single sign-on to additional partner healthcare websites.
* Primary Care Provider (PCP) selection and change functionality for commercial members.
* Set up AutoPay, utilize secure payment options, or make a one-time payment towards your monthly premiums.
* ID Card –Get your Digital Member ID card whenever you need it. Easily share your information with your doctor or family.
* Access to Claims Status –Get instant information about your claims, including claims status. Search, browse, and view your most recent claims.
* Coverage and Benefits Summary – Track your benefits, deductibles, out-of-pocket expenses, and spending account balances.
* Customer Service – Enjoy a convenient connection to a customer service representative through click-to-call, in-app messaging and Live Chat.
* Español – (Translate - Spanish) Blue Connect Mobile is available in Spanish. Be sure to select Spanish during set up.
* New Find Care search functionality

What’s New

Version 5.11.0

- Improvements to Find a Primary Care Provider (PCP) search experience.
- Fixes to Find a Vision Provider search.

Ratings and Reviews

3.8 out of 5
585 Ratings

585 Ratings

9752354 ,

Can’t login so can’t rate higher than 1 star

Won’t even let me ever login. Always says “We’re experiencing technical difficulties. Please check your internet connection or try again.” That’s been the same message every day for the past week since I have downloaded it. Can login to the website fine though.

Developer Response ,

We apologize for this inconvenience. The issue has been resolved by our team. If you need help with anything, please do not hesitate to contact us at +18882064697. Customer Service hours are Monday - Friday 8:00 a.m. –7:00 p.m. ET

Jaie ,

I don't know how the app is, b/c I can’t get into it

I installed and used this app several weeks ago. Naturally, I can't remember my user name/password. When I try to use the login screen to find that information, neither the forgot button for User ID nor the one for Password work. They each bring up a pop-up notifying me I will be leaving the site and asking if that is okay. When I click continue, the pop-up goes away. But that's all. Nothing else opens, nothing comes up in its place, it just leaves me stranded. I have deleted and reinstalled the app and I get the same result. Sometimes the app tries to tell me I don't have a network connection, but when I check that, I do, and it's pretty strong. You do know this is partly why we’re so frustrated with our healthcare insurance, right? Things you tell us are for our convenience and that you use as a selling point, don’t actually work. Maybe just make sure they work before you roll them out?

Developer Response ,

Thank you for your feedback. It is highly appreciated as we want to make our app better.

I'm not sure what version you are using but I do not see this in the latest version on ios or android. Can you let us know what version you are running and what operating system you are using and possibly what phone (ex. iphone 8, Samsung galaxy 9, etc.).

We will review this as soon as possible and provide a resolution.

whookhert ,


This experience was horrible. If I could give no stars I would but then you would think I forgot to fill that out. Calling the bcbs rep was also a horrible experience. The whole thing hinges on opening the app. So trying to do this with a bcbs rep on the phone with me, this did not happen. With today’s technology, and a live voice working through this it should be simple. But it was impossible. Talk with your IT people on how to make their bcbs computer experience easier. Really it should be very simple. Even trying to log in with the information on my bcbs card it would tell me the information was wrong. For example they asked for subscriber Id and they kept telling me whoops something is wrong. But I triple checked and I was putting the right number in. I could go on and on but I am going to stop now.

Developer Response ,

We apologize for this inconvenience. The issue has been resolved by our team. If you need help with anything, please do not hesitate to contact us at +18882064697. Customer Service hours are Monday - Friday 8:00 a.m. –7:00 p.m. ET

App Privacy

The developer, Blue Cross and Blue Shield of North Carolina, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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