Blue Shield of California 4+

Name: Blue Shield of California
Rating: 4.8 (20940 reviews)
Author: Blue Shield of California

Blue Shield of California

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- 4.8 • 2.1만개의 평가

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설명

Manage your health care from anywhere with the Blue Shield of California app. View your ID card,
search for doctors, track your claim information, understand your benefits and more. The Blue Shield of
California app provides BSC and BSC Promise members enhanced 24/7 service and ease-of-access to the information
that matters most.

As a member of Blue Shield of California or Blue Shield Promise, with our app you can:

• View your personalized dashboard
• Search for doctors and facilities, by doctor specialty, by location, and/or by name
• Display and share your Blue Shield of California ID card
• Track the current status of your plan usage, including deductibles and copayments
• Review your claims, and track the progress of new claims from outset to finalization
• Submit out-of-network claims
• Pay your monthly premiums
• Review your health care team, including your doctors’ credentials, locations and contact information
• See your health insurance plan information, including important documents like your plan summary and Evidence of Coverage (EOC)
• Review family members on your plan and see their personal information
• View your benefits, including information on custom benefits, general exclusions and benefit maximums
• Learn about our benefit discount programs, like dental, vision and pharmacy
• Find urgent care
• Quickly access your member information without having to type in your username password. Touch ID is now available for members using compatible devices.

This app is intended for use by Blue Shield of California and Blue Shield Promise Health Plan members who are residents of California.

©Blue Shield of California is an independent member of the Blue Shield Association.

2024년 9월 27일

버전 10.8.1

Thanks for using the Blue Shield of California app!
This version of the app includes updates to the Dental and Vision Treatment Cost Estimator tool making it easier for members to view treatment costs and enhancements making it easier for members to use the app.

4.8/5

2.1만개의 평가

Don’t delete existing password after update

Needing to contact Teladoc, I was forced to update the app before usage. When update completed, the update no-longer took my existing password. When I attempted to login with some passwords I remembered and unsuccessful, my account was locked and your “forgot password” feature is not working.

I was trying to do this on a Saturday of a long weekend. Now, your company customer service is closed til Tuesday and I’m stuck with a massive back pain thanks to that update!

Not possible to create a new account from app

Restarted app and the phone but the app is flawed. We just started with Blue California this year (switched from another carrier). So I have spent 30 minutes to no avail trying to create my account. One cannot crest an account using their SSN because an email account is not on file. They are instructed to use r the ID# from the card. So I pulled out my new card and enter my member ID and DOB, and it finds me. Perfect, correct? It states “We found a member who matches the information you entered. Please confirm it’s you.” And yes it has my name below. But there is no option to select my name or continue. You just end up on a dead screen where the only buttons are on the top (the done button and refresh button). But no option to select your name and continue. The refresh button starts over by clearing out your information, and the done button simply closes out the screen and takes you back to the start page.

Then one thinks that going to the website is better but it’s not. The same screens are visible from the website with no way to continue. So the app simply shows the web page with no way to sign up for an online account. Please fix it.

Awful, despicable company that should be forcibly removed from the marketplace.

I have been trying to add my wife to my plan for 2 solid months. Filed all our information on time. We’re both in our thirties in good health, it should have been a simple process. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. Consequently my wife has been uninsured for 2 months. During a pandemic. When I’ve done everything correctly and on time.

I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment.

But hey, the app is fine. They earn that one star.