Bluebikes 4+

My first visit to Boston & this was my preferred mode of transportation. From my experience the app was very accurate as to the number of bikes at each location I used. The system is easy to use & I definitely got my $’s worth considering how many miles I rode. The navigation through the app is as accurate as can be expected, taking into account the amount of construction in the city. Once you figure the city out it’s not difficult to go one more block & find the next one way street to keep you going in the correct direction. Or just wander around like a dumb tourist like I did most of the time.

I should have read all the reviews before daring to rent a "city bike". I can't understand how this company gets away with charging customers for errors that arise from their own logistical challenges. Can't the city of Boston demand of their contractors, something better for their citizens? I am having the exact same experience that other users here. Rented 2 bikes, had to ride more than 5 extra miles than my original plan as the 5 different docking stations that we found were either full or not "online", returned both bikes at the same time in the same docking station, received a notification in the app that the ride was done, but then the next day I noticed that a timer was still ongoing in the app. Come to check, the trip is still open for one of the bikes. Customer service tells me that I never returned the bike and that I will be liable for the $1,200 penalty. No solution offered other than "return the bike to the docking station", I went back the next day and no bike with the mentioned number is to be found. This is very frustrating. Please don't ever use this system, but if you absolutely have to, document everything, record videos and take photos. Sadly, Do not trust this company. And cover all your bases.

I’ve been in Boston for a couple weeks now, and I also enjoy biking. Paying $20 a month for a bike seemed like a pretty solid deal. I couldn’t bring my own because it would’ve been very troublesome getting it here. But the problem is that the app simply won’t let me purchase a pass. I’ve already put in a payment method but every time I try buying a pass it just says that the transaction failed. I’ve tried multiple cards but none of them go through. It also won’t let me buy a bike at the station without my physical card, meaning I have to pay $2.95 every time I want to ride a bike. When I try enough times, it just tells me to call customer service, which was no help. The lady just told me that the bike station was down and to try at another one. That wasn’t even true. I literally got a bike out from that station later with a physical card. I’d like to not have to pay almost $3 every time I want to go riding. If this gets fixed then I’m sure the app itself is fine. But until then, this app literally is useless.