The doctor will see you – anywhere, anytime! With BlueCare, a telemedicine service of Blue Cross and Blue Shield of Louisiana, you can see a doctor online 24/7, without having to take time off from work or school.
The BlueCare App lets you:
• See doctors from your phone or tablet when you need to – no appointments required
• Save time and money by skipping trips to the ER or urgent care
• Easily get help for non-emergency illnesses like sinus infections, minor stomach trouble, allergies, rashes, bladder infections or the common cold
• Get a prescription or ask questions about your medication
• Choose from a list of BlueCare doctors who are online
• Save information from your member ID card on your first visit, so you can automatically log in to see a doctor

BlueCare is powered by American Well, which provides telemedicine services for Blue Cross and Blue Shield of Louisiana and its subsidiaries.

If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information and respiratory rate.

What’s New

Version 12.0.627

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

Ratings and Reviews

4.9 out of 5
1.3K Ratings

1.3K Ratings

Mama Megs1 ,

Long wait, great results

This was my first time using Blue Care. My son has been sick for the last 3 weeks with the Flu, Croup Virus, and now Strep Throat. I started a low-grade fever today with some fatigue. I am full time student and single mom, so I do not want to get sick. I was hoping to get something to prevent further illness. Unfortunately, there is nothing I can do. I got bounced around from doctors on Blue Care who said I needed to see a pediatrician; I’m sure they just read about my son and not me, I’m 22. So after entering my information several times, I was finally connected to someone.
Overall, the app and the doctors seem to be well within guidelines and it is much more convenient to use Blue Care than to physically go see a doctor. It was just irritating having to wait on several doctors to be seen. However, I would 100% recommended Blue Care. Dr on Demand is a great resource as well, but they don’t take my insurance.

LinNzE ,

Surprisingly Awesome

Since this is fairly new, at least to me it is, I assumed there would be glitches, take a long time, and more of a headache than just going to the Dr. My son just had his first online visit and it went surprisingly awesome! The Dr. was great, there were no glitches, and it took no time at all. It took 35-40 mins from start to finish. This includes the time it took me to download the app, enter all of my information and my two son’s information, start the online check-in, talk to the Dr. and receive the school excuse and prescription. I don’t foresee myself sitting in a waiting any time soon.

Amccarrol ,

Waited 7 hours and still haven’t gotten through

I started waiting on a doctor at 3 pm and was kicked out 4 times and had to wait in line behind everyone again each time. It is now almost 10 pm and I have given up. The last time it kicked me i had only 4 people ahead of me and it said the doctor was no longer available but when I went back in he was there and available. Then there was 11 people ahead of me. This is ridiculous. There has to be a better way. There’s no way to make an appointment even though there is an appointment tab. They make you leave your phone number then don’t call you. There were several instances where I had a certain number of people in front of me the somehow the number increased by one. What the ever loving beheezus did I waste my whole day on this for?????


Louisiana Health Service and Indemnity Company
165 MB

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Infrequent/Mild Medical/Treatment Information


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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