Blueground 4+

Name: Blueground
Rating: 4.6 (3052 reviews)
Author: Blueground Us, Inc

Blueground Us, Inc

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- 4.6 • 3.1천개의 평가

- 무료

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설명

If you’re looking to rent an apartment with Blueground, please visit our website, www.theblueground.com

Blueground offers beautifully furnished and thoughtfully equipped apartments for a month, a year, or even longer. Our move-in ready homes are all specifically designed to help people show up and start living.

From day one, this app will be your guide to your new home. It will answer any questions you might have about amenities and apartment access, as well as provide info about your new neighborhood. Whether you want to report a problem, request a service, schedule cleanings, speak with the support team, or plan or check your booking details, it can all be done via the Blueground Guest App.

In order to create a tech-powered living experience, we’ve created this user-friendly app designed to make every tenant’s stay frictionless. It puts all of the most critical information about your Blueground apartment right in the palm of your hand.

How It Works

After you’ve booked with Blueground, access the app using the same email address used for your reservation. Once you’re in the app, you’ll be able to communicate with our team and enjoy peace of mind in your new home.

App Features

*Everything you need to know about your stay:
Find important details about your property, such as the address, entrance instructions, Wi-Fi password, and building amenities. There will also be neighborhood advice and maps so you can start planning your commute right away. You can even get walking, driving, and public transit directions to wherever you’re planning to go.

*Make and manage requests:
Whatever you may need, just make a request through the app and our team will respond as quickly as possible. For instance, when you want to schedule an apartment cleaning, or when there is a maintenance issue that needs our attention. You’ll be notified whenever there is an update on one of your requests or reports.

*In-App messaging for ongoing support:
Speak with a dedicated Client Experience team member in real-time via our in-app instant messaging feature. Your personal notification inbox will house all incoming messages. Whether you have a complaint or just want to share feedback, we look forward to hearing from you!

2024년 10월 14일

버전 2.51.2

Discover new home screen shortcuts, enhanced support chat overview, smoother animations, and several other improvements.

4.6/5

3.1천개의 평가

Boston renter

I really enjoyed the apt selection process on Bluground. I knew the area where I wanted to stay, so the facade and internal pics helped a lot to see “what felt like a fit.” The decor is pleasing yet as with all furnished rentals, I bought pillows and throws at TJ Maxx to have new items that I’d be resting on. The mattress in bedroom is THE BEST I’ve ever experienced in a hotel/ rental. Bluground has nailed that!
The linens while freshly packaged were a little tired looking.
The box of essentials when you arrive is perfect! Toilet paper, paper towels, soap, dishwashing soap, and surface cleaner. Just lovely! I’m here for 45 days and had to get some extra pans and a baking sheet. I would use this service again for sure and recommend it to people looking for furnished w ambiance yet not overpriced. Thanks for making this product available to people!!!

Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team

Easy breezy!

My long term stay in New York was made so easy by Blueground. The apartment was exactly like it was pictured. Communication and instructions were clear and easy to follow. We did not encounter even one hiccup and that is extremely rare in today’s world! Had a light that burned out in the kitchen and I contacted them and it was fixed pronto! I also used their recommended transportation company and they were excellent too. Highly recommend Blueground to anyone and they will definitely be my go to in the future when I need a place to stay. Thank you Blueground for such excellent service! Keep up the good work.

Hello Chris, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team

A lot of functionality is broken

I cannot send maintenance requests or messages to the support team with this app. The message remains unsent with a “Failed to send” status and a Retry option that never works. There’s an option to view my contract, but that has never worked, it just displays a page with the message “Something went wrong” and a Retry button that never works. When a Blueground notification appears on my phone, if I tap the notification the app opens but it never indicates what the notification is for. There used to be an option to extend my lease, but that no longer exists. When I submit maintenance requests through Zendesk, I can follow progress on some requests, but not all of them, through this app. I have not yet attempted to schedule a cleaning. I’m running the latest version of the app on an iPhone 13 mini

730alchemy, we’re sorry to hear about your experience. In order to better assist you, please send as a quick note to mobile-support@theblueground.com with further details, and someone will be in touch.

Best Wishes,
The Team @Blueground