Blueprint Portal +4

Could be better

Locked out of account after hours — cannot be fixed without calling customer service during their office hours.

For some reason I thought I had “Touch ID” enabled….I guess not. Now, I’m not even sure if it’s possible on this app.

I did not see an “eye” to view password as I was typing. I could not remember 100% which password I used. However, I also thought it was likely that I made a typo on my phone, which like I said, I couldn’t see what I was typing. Now, I remember my password, but it doesn’t matter. After just a few tries, I was locked out of my account without a way to self-fix or verify. I work during their office hours so this is highly inconvenient. The only way to fix this is by calling customer service during office hours.

Another issue: I have been trying to figure out now for weeks how I can add an additional plan to my portal, but to no avail. It should be easier to use.

There are some great features though and it is nice to have an app like this available.

Resposta do desenvolvedor ,

We appreciate your feedback and 3 star review! We are always working on enhancements and will take this into consideration.

If you are still experiencing issues, please feel free to email us at digitalsolutions@arkbluecross.com and we can assist you through email.

Can’t register

Trying to create an account.. but it won’t let me get pass the create password. It gives you a check list to have at least 8 characters, upper and lowercase letters, and at least one special character. All are marked green, I go to submit and then it gives me a warning saying the password but only contain letters and numbers. I take the special character away and I still can’t continue.

Resposta do desenvolvedor ,

We apologize for the inconvenience, please feel free to email us at digitalsolutions@arkbluecross.com for us to troubleshoot this for you.

Won’t log in

The app won’t log in. It loads forever then goes back to the login screen.