BMC Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs.

Track-It! assists the help desk personnel in providing quality service to their internal and external customers.

This mobile application provides helpdesk technicians access to BMC Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.

What’s New

Version 21.01.004

Track-It! Mobile now supports adding resolution note when closing Tickets and Assignments.
Fixed some bugs.

Ratings and Reviews

2.0 out of 5
4 Ratings

4 Ratings

Austin in MD ,

I longer works.

After updating to the latest release this client app won’t load and says I need to be running 20.19 or higher. I’m on 20.20.

App Privacy

The developer, BMC Software, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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