BMC Track-It! 4+
Help Desk and Asset Management
BMC Software, Inc
Designed for iPad
-
- Free
Screenshots
Description
BMC Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs.
Track-It! assists the help desk personnel in providing quality service to their internal and external customers.
This mobile application provides helpdesk technicians access to BMC Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.
What’s New
Version 24.01.001
Fixed bugs.
Ratings and Reviews
Asset Scan Needs update ASAP
This app is useless for those that you it was an inventory/asset scanner. I can’t believe that they would not bring over any of the features and functions of the old Windows CE app.
- doom scrolling issues: if you have a location that starts with the letter z, you have to scroll and wait for it to load every letter in the alphabet before you get to z. It takes 10 mins. Why can’t it auto detect as you’re type? Oh wait, there’s no typing function.
- same deal with department: no search, no auto fill, no nested hierarchy like buildings and rooms
- doesn’t even integrate with lines pro scanners that we bought for it when trying to scan inventory/asset; we’re forced to use the iPod’s camera
This has to be better!!!
Great while it worked
Was working fine until it wasn’t. Like another user said, it claims we are behind a revision when we are, in fact, ahead.
I longer works.
After updating to the latest release this client app won’t load and says I need to be running 20.19 or higher. I’m on 20.20.
App Privacy
The developer, BMC Software, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- BMC Software, Inc
- Size
- 66.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 8.0 or later.
- iPad
- Requires iPadOS 8.0 or later.
- iPod touch
- Requires iOS 8.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © BMC Software, Inc.
- Price
- Free