Bodybuilding.com - Fitness App 4+

Great app could be better

Let me start out by saying the videos and workout plans are way worth the price. Prior to covid I would pay about $1,500 for 20 personal training sessions with a master trainer at 24hr fitness. The videos and trining programs on here out beat what I was doing with 24hrs fitness. However, since we now live in an app based lifestyle and you have to pay for the app, it would be greatly beneficial if the developers would integrate their workouts with other apps like “My Fitness Pal” by Under Amour to track my calories and protein intake since that app does great at keeping track of it. Also, there is no place to track what weights you used or the number of reps for each exercise. It would be great to be able to track if you’re getting stronger or know if you’re at the same weight and go on from there. Over all, it’s a very good app and it’s way worth the cost but much improvement is needed.

Don’t download this app if you want to actually use it.

I loved the body fit app and all the fitness plans it had to offer. So much that I was getting healthier and sticking to a routine… something I hadn’t done in years… until a couple weeks ago when the app all of a sudden wouldn’t work. Mind you I have a PAID subscription. All of a sudden I could not log on despite changing my password numerous times. I reached out to technical support who in turn told me that there was a glitch and they were working on it. Fast forward a few days later and it still hadn’t been resolved. Sure I could make my own workout plan but why am I subscribing to this app and paying for it if I can’t even use it? They offered me a 10% discount on purchases on the website. I don’t want a discount! I want my app to work or to be at least compensated for the money I spent to use an app I cannot use. I just let it go and went on vacation, and when I came back a couple weeks later thought I would ramp up the workouts again…. Only it STILL does not work. And with no explanation. I would like to think in this day and age they could get an app working in a matter of hours… not weeks. I am very disapppointed. I also find it hard to believe that I am the only one having this problem? I have tried reinstalling several times to no avail. I noticed the website isn’t even working correctly. I don’t know how one runs a business this way.

Developer Response ,

Hi, we’re aware of the recent system outage that also affected the app. The app login has been FIXED. We apologize for the interruption to your training. If it’s still not working for you, please send an email to service@bodybuilding.com. Thanks for your patience and support. Much love 💙

If you ever need app support forget it

I have been using the BodyFit for several years. Let’s start with the bad since I’m currently frustrated because the app is stuck on load screen. There are some definite bugs. First and foremost occasionally the app just doesn’t load. It gives error messages to check connection when all other apps function just fine. When this happens forget trying to get help. It’s a frustrating automated “live” chat that has yet to ever help me resolve a problem. The phone sends you directly to an automated chat they call “live” or email that takes sometimes days to get resolution for. I’m sitting at the gym as I write this and the app won’t load. So…..I have no way to access the workout plan I’m paying for. Very frustrating! I have uninstalled, reinstalled, tried every crappy support option they provide, and tried several different internet connections.

When the app does work, it will crash if you take a picture with your phone. It doesn’t know what a drop set is, it loses history of prior training records. When you click the history sometimes it gives a notice that you have no history even though you did that exercise the week before.

I do like the workout plans, many of which were free on BodySpace and have. The potential for this app is good, But this app needs a lot of work!

Developer Response ,

Issue resolved: Our technical team has resolved this problem and the app should operate as normal again. Please let us know if you are still having any issues. Thanks for your patience and support!
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Site outage notice to the users:

Hi, we’re aware of the recent system’s outage that also affect the app. Our team is working diligently to restore its normal operations. We will alert customers when this issue bas been resolved. We apologize for the unprecedented rest day and look forward to getting back to it 💪 Much love 💙