BOK Health 4+

BOK helps me stay on track!

I’ve tried a bunch of health apps but this app feels like it is tailored to me. I like how all of my health data is all in one place instead of having to use multiple apps.

Multiple Issues

The Bok ring used to work up until the latest app update. Now it will no longer track glucose or sleeping patterns like it used to. Also, when I redownloaded the app it refuses to accept my password or send me a new one. It’s not even in my spam folder. I ended up using another account. Also, the weight system in this app goes by kilograms and it says I’m a male, which I’m not and there is no way to change it. I live in the US, we go by pounds, it is inconvenient to see kg which I don’t feel like converting. I will come back in a few weeks and see if the issues are fixed and adjust my review accordingly.

Developer Response ,

Hello,

Thank you for your patience as our team thoroughly investigated and fixed the issues you reported.

We're happy to let you know that in the newly released version 1262, these issues should all be resolved.

1. Login & Password Reset Issue

It looks like your original account was created using a lowercase. However, later login attempts used an uppercase, which prevented the password reset email from being sent.

We’re currently improving how our system handles case sensitivity during login. In the meantime, please try logging in again using the exact spelling to access your original account.

2. Ring Sync for Glucose & Sleep

According to our records, your sleep data is syncing correctly. If you're missing any entries, it could be due to a loose ring fit. We recommend ensuring the ring is snug on your finger for the most accurate readings.

The blood glucose data you saw was generated by our AI as a predicted value, not actual measurements. This feature has since been removed, and we apologize for any confusion or inconvenience caused.

3. Gender Display

We’ve identified an issue where users signing in with Apple ID are automatically assigned “male” as the default gender. A fix has been completed on version 1262, which will allow you to update your gender in your profile.

4.Unit

We have also added support for logging weight in pounds, which is included in the version 1262.

We truly appreciate your detailed feedback. If you have any additional questions or suggestions, don’t hesitate to reach out to us at support@bokhealth.com. Your experience matters to us, and we’re committed to continuously improving Bok for you.

Warm regards,
The Bok Health Team


----20250401 The first Reply from Bok Health Team----
Hello,

Thank you your detailed review. We are sorry to hear about the issues you are experiencing with the latest update. Our team is currently investigating the problems you mentioned and we will be working on fixes for those.

Regarding the login issue and password reset emails, this should definitely not be happening—please reach out to us at support@bokhealth.com so we can assist you in recovering your original account.

We also appreciate your feedback about the weight unit and gender settings issues. We are actively working on making these preferences customizable in an upcoming update.

We truly value your input and patience as we continue improving the app experience. If there is anything else we can help you with or if you would like to provide any additional feedback or suggestions, please do not hesitate to email us directly at support@bokhealth.com.

-The BOK Health Team

Good

I learned a lot from this app. Advises and recommendations provided were extremely helpful.