Bolt Food 4+

Being single and traveling a lot for work, all around the world - I have used quite a number of delivery services and apps. I must say Bolt Food in Malta is probably the best one so far. I had a good experience with some apps in California - but in smaller cites, like here in Malta - nothing I’ve tried comes even close! In fact this applies to the whole Bolt app selection here, the scooters and taxi as well. Just a joy to use. Highly and unreservedly recommend.

*edit - I didn’t remember having left a review. I can only confirm it. If they have been mistakes (1 in 100) everything is corrected instantly in a polite and respectful manner. Again after yeast of business - I repeat my 5 star verdict

App is well-designed and nice to use. Only complaint is lack of Apple Pay, or even Swish. I dislike needing to give out my credit card information. Sure, opting to not store it is an option, but then it becomes *very* tedious to re-enter the info every time I order. Apple Pay effectively solves this, and it’s more secure for the purchaser. Your competitor has this, so you should definitely consider adding it soon. 😉

I’ve had this payment issue for over a month now, and I am not sure if "fraud" is the right word to describe it. I made a card payment, which was debited from my account and cleared on the app, but it later came back as negative. Despite escalating the issue to the customer service team, all they keep telling me is to use my card again and they will debit it and credit me. This doesn't make any sense to me because I have already made the payment and I shouldn't have to pay double for something I have already paid for. I provided evidence of payment, but the situation remains unresolved. To make matters worse, I am now unable to access the app, and I can still see a negative balance on the ride app. This is unacceptable and needs to be fixed immediately.

Your payment service is poor! Fix it!
This isn’t the first time I’ve seen this happen.