Bolt Food 4+

Excellent! And I’m not easy to please.

Being single and traveling a lot for work, all around the world - I have used quite a number of delivery services and apps. I must say Bolt Food in Malta is probably the best one so far. I had a good experience with some apps in California - but in smaller cites, like here in Malta - nothing I’ve tried comes even close! In fact this applies to the whole Bolt app selection here, the scooters and taxi as well. Just a joy to use. Highly and unreservedly recommend.

*edit - I didn’t remember having left a review. I can only confirm it. If they have been mistakes (1 in 100) everything is corrected instantly in a polite and respectful manner. Again after yeast of business - I repeat my 5 star verdict

Nice app, but lacking Apple Pay

App is well-designed and nice to use. Only complaint is lack of Apple Pay, or even Swish. I dislike needing to give out my credit card information. Sure, opting to not store it is an option, but then it becomes *very* tedious to re-enter the info every time I order. Apple Pay effectively solves this, and it’s more secure for the purchaser. Your competitor has this, so you should definitely consider adding it soon. 😉

Terrible support chat after the broken order

The courier refused to give the order, being right next to the front - taking advantage of the fact that he could not reach the phone before and he was allowed to dispose of the order, despite the fact that it happened in front of my eyes and I called the courier when the order had not yet been cancelled, he simply decided to eat it and the customer support absolutely did not want to listen and understand and put all the blame on me, believing that the money had already been lost and not wanting to return it, and in fact they had to simply have to contact the courier and told to give the order, instead they did not listen to me at all and simply gave a template answer and then tried to chat, the following requests immediately received an instant response that another administrator had already answered and that they could not help

Developer Response ,

Hello, thank you for bringing this to our attention. We understand how frustrating it must have been to feel unsupported and unheard. Please know that we strive to handle all concerns with care and attention, and we regret that your experience did not meet this standard. Your feedback is valuable, and we remain committed to improving both our service and your overall experience.