Bookaway: Bus Train & Ferry 4+

TERRIBLE EXPERIENCE! Please do NOT use this company!! I booked a pickup to the airport at 2PM… contacted customer service at 2PM to verify my ride was still coming and had to go back and forth with customer service for 40 minutes about why my ride had not arrived. Customer service informed me they could not get ahold of the driver as they did not have a valid phone number. Additionally they said they would “cancel” my ride after waiting almost 45 minutes. When I explained that I would now have to pay $35 for a taxi due to this companies incompetence they told me to get a receipt for the taxi driver (as if they did not believe me). TAXI DRIVERS IN MEXICO DO NOT GIVE RECEIPTS & are cash only!! Once I explained that… they ended the live chat and I had no way of contacting them again. THIS COMPANY CAN NOT BE TRUSTED! PLEASE DO NOT WASTE YOUR MONEY OR TIME!

Dear Ggdvjutssbjjtsdv,

We are sincerely sorry for the frustrating experience you had with Bookaway. Your concerns are completely valid, and we understand how stressful this situation must have been, especially when you were on a tight schedule.

It is unacceptable that we were unable to reach your driver and that our support team did not handle your situation more effectively. We are working hard to improve our communication with drivers and ensure that our customer service is better equipped to handle such issues.

I apologize for the inconvenience and the additional cost you incurred. While taxi receipts in Mexico can be challenging to obtain, we should have provided a better solution.


Thank you for bringing this to our attention. We are committed to making things right and improving our services for the future.

Sincerely,
Bookaway Customer Support Team

Bookaway is a scam. Do not use this service. They will take your money and leave you stranded.

I needed to take a shuttle across Costa Rica to catch my flight back to the US, so I booked a shuttle on Bookaway as it was the cheapest option available. I should have read more reviews, because upon realizing that my shuttle wasn’t in fact coming, I discovered that about 100 other people have been scammed by Bookaway as well. I was left with no other choice but to spend the rest of my budget on catching a private shuttle to the airport to make my flight. Save your money and your sanity and DO NOT USE THIS SERVICE!!!

Apple should remove this app from the AppStore as it is pure fraud.

Dear Mayah314,

We are truly sorry to hear about your recent experience with Bookaway. Your frustration is completely understandable, especially when you were relying on us during such a crucial time for your travels.

We deeply regret that the shuttle you booked did not arrive as expected, and we understand how this must have caused significant stress and financial strain. While we strive to provide reliable and affordable travel options, we acknowledge that sometimes mistakes happen, and we fell short in this instance.

Please know that we are actively working to improve our services and ensure such incidents do not recur. Our goal is to provide a seamless experience for all our users, and your feedback is invaluable in helping us identify areas for improvement. We are taking steps to offer faster and more efficient refunds for situations like this.

Once again, we apologize for the inconvenience and distress this has caused you. We appreciate your patience and understanding as we work to make things right.

Sincerely,
Bookaway Customer Support Team

This just made traveling so much easier!! I’ve been using bookaway all over the world when I travel.

Dear dontdoittttttt,

Thank you so much for your positive feedback! We are thrilled to hear that Bookaway has made your travels easier and more enjoyable. It's our mission to provide seamless and reliable booking services for travelers like you, and your satisfaction is our greatest reward.

We look forward to continuing to assist you on your journeys around the world. Safe travels and happy adventures!

Best regards,
The Bookaway Customer Support Team