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Ratings and Reviews
Caution on Deals too good
It seems some hotel desk clerks don't like when we use the booking website to get great deals. It's seems if they notice that's how you booked you are placed in the rooms most likely not to be booked that night. It's usually the handicap room. For the most part it hasn't made much of a difference until our stay last night. The clerked booked us in a horrible smelling room and on the bottom floor which is partly below ground like a basement apartment. Very disappointed in how we were treated. I have always used my Marriott app to book our hotel stays at last minute while we are traveling on spur of the moment trips. But over the last few weeks I have discovered I get a better deal through the booking app even though I'm a Marriott rewards customer.
One bad experience hasn't changed my mind about the site it's GREAT but for newbies like me just be a bit cautious with the hotels when you arrived at checkin
Problem with Primos NYC
Check in was super sketchy. Meeting place got changed 3 times while I was on my way to NYC. Met by a parking garage and tailgated guy through a secure service entry. Had to go up the very dirty service elevator. Guy told us if anyone tried to talk to us to let him do the talking. Once at the apartment he said if anyone asked we were friends of Ben.
The first night was OK but the next morning was definitely an issue. I went to NYC for security training and couldn’t believe what I was experiencing so far at this apartment. My training started at 10 am and I got a call at 9:50 saying that there was a problem and we had to pack our luggage and move to another apartment and they would give us a credit for one night. When I said I was busy with what I came to New York for, they said they were going to pack our bags and move them to another apartment. We told them no and on break went and packed our bags and they just left the door open to the other place and the keys on the counter. It was too sketchy so we booked a hotel. Not cheap last minute in Manhattan. Got another message that night that checkout couldn’t be at 11am anymore it had to be by 8:30am but they could hold our bags until 6pm. No thanks.
Disappointed power went out
I have never been in a hotel where the power was out and not even have a backup generator. I booked a 3 day 2 night stay and on my last morning the power went out about 5:45am I had an interview at 8pm and needed to look my best. I had to get dressed in the dark and could not do my hair and makeup on top of that had to take a cold shower. The hotel at checkout didn’t even offer any type of compensation. My air didn’t work in the room and pillows were flat. Rakia the housekeeper was so sweet and friendly she made sure we had what we needed both days we saw her. The front desk was friendly and the lobby was nice and accessible. Breakfast was nice and had many options. Free WiFi was good to have and complimentary newspapers, fruit and coffee were available everyday. I think I would be more eager to come back to stay if the staff would have acknowledged the power outage. That morning was very important to me and I didn't need that stress before my interview. Location was right off the highway with restaurant options a block or so away. Although having to walk out the front door to see a funeral home across the street is not the first thing you would want to eye but the rate was reasonable.
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- Age Rating
- Rated 4+
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