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Ratings and Reviews
Our perfect staycation from the US
My boyfriend and I decided to make a trip to Austria from the US in the end of April and this was the absolute perfect place to stay at. The view that we had from the yard of the house was phenomenal with the mountains. It was one of the most beautiful sights I have ever seen and it was in the yard of the home! This place was quiet, relaxing, and one of a kind. Not only was the home beautiful and clean but the hosts were amazing and so kind. They made our stay exceptional with the communication and gestures they made to make our stay elite. The hosts made sure we received farm fresh eggs every morning for breakfast and if the chickens didn’t lay any eggs the hosts would offer their farm fresh eggs they had in their fridge. They also were kind enough to show us their baby farm animals. The baby bunnies were so so cute. I can’t be more pleased with this experience. We also didn’t realize we were in Austria in the off season so a lot of excursions we wanted to go to weren’t open. This hosts then a helped us find different excursions that were open while we were there that I never would have found without their help and I am very grateful for this. The trip all the way from the US was so worth it. We hope to visit Austria and stay at this magical place again! :) thank you to the amazing hosts.
Exceptional Service Every Time
I usually don’t do reviews, who has the time? I am moved to provide a review for Booking,com as it may well be one of a very few experiences I’ve had in which the services provided far exceeded the expectations. Every encounter I’ve had has been quickly and appropriately handled with professional courtesy and superior results. Whether the property didn’t show my reservation, or was not at all as was described such that it appeared unsafe to remain, or the hotel clerk was unacceptably rude, the folks at Booking were quick to ensure we were properly accommodated at the property or provided an alternative accommodation elsewhere that exceeded the original booking in value but refunded the difference in price. I am impressed by the genuine concern shown when a customer needs help. This was all before I had reached genius status, in which I am now entitled to a prioritized customer service experience, which I cannot believe is possible as I have never been on a call for more than 5-10 minutes having all issues resolved. I am genuinely grateful and impressed by this company.
Comfort Inn and Suites
We won’t ever stay here again. First off, I reserved a King Suite. They gave me a double Queen. I called the front desk and the little gal lied to me about the computers going down , so she couldn’t check. She then said well, you paid so your problem. Ok, so I check the room. We have a broken main outlet ( exposed wires too) and the three outlets on the wall were out. Major OSHA issue. I go in person to the front desk to change rooms , since now they put a room full of partying neighbors next to us.
Now, I’m getting the room we originally reserved ( really).Our 2nd morning, No water ( the water pump is broken). Now we have a toilet that filled with dirt and sediments after it was fixed. We leave and return to no maid service was done to clean it, no fresh towels, no room coffee given. Simple things I paid for. Had to go find a maid cart and replace everything myself, since that what the young man at the front desk said to do ( another really). I also was also shocked to come upon a manager being very rude with her front desk person while the lobby was filled with patrons waiting for their bagged breakfast like she couldn’t put the customers first. In all my years of hotel stays, this by far was the worst experience ever. I’m getting up in my years and had a tough time changing the rooms by myself, hunting down towels and coffee , going to the front desk for way too many things. Oh, yeah they deactivated my room key. Had to fix that too😢
Developer Response ,
Hi Disgruntled Sohnrey and thank you for letting us know about that. You can leave your review of the hotel from our App menu : "Bookings" or contact our 24/7 Customer Service and we will be happy to send you the hotel review questionnaire. Kindly find our contact details by clicking on the ‘Customer Service help’ option from the menu of our app.
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