Booksy Biz: Para Empresas +12

So I moved over to Booksy after using two different booking apps, and so far my experience have been nothing but good. I do like the fact that I have the opportunity to set up my pricing and services as I like I also like the message blast option, and that I can upload as many pictures as I like to my profile. I love that I can share my review directly from my booksy
onto my different social media platform. My favorite by choice is Instagram. I love the same day cash out option from payments made through my card reader the only thing that I would to see change is payment that’s me through Booksy to have it separated from payment made through the card reader, so that way it’s easier to track of when deposit will be made directly to your bank account. I’m still confused on how that but other than that again I love using this app I love the fact that it breaks down your pricing it breaks down your the money that you’re bringing him through the app monthly weekly you could have your statement sent to you at any time beautiful development.

Thank you for your feedback and suggestion! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority, and we are committed to our customers. Its customers like you that make our job wonderful.

While I like the layout of this app, it’s a bit tricky to navigate. I’m not a fan of all the various payment options. There are to many and only two of them process payments through the app. What is the point for the others. In trying to use two of those, it generated receipts that say paid but clients didn’t have to run their card. I had to go back and contact clients to check their bank accounts for payments then send them a payment link (a feature that you should off) from square to collect their payments. Now I’m strictly running my payments through the square option ( my previous booking app) but, the sales are not showing a zero balance in the Booksy app. So I have to go check my square app to see the transaction went through. Also, if Booksy had a debit card and held funds in the app, that would be extremely helpful. I prefer keeping my business funds in the app and using my debit card for my business purchases from the same app. (Like square does) lastly, when I’m trying to chat with a live agent and get handed off to 3 different people, that takes about 10 minutes between them to respond to me, that is extremely irritating. Time is money, if I have an issue and need to chat with somebody for a few minutes, that conversation drags out over 30 minutes. I’m probably going back to square, but I’m trying to give this app an opportunity to meet my needs and fix these issues.

Thank you for sharing your feedback. We are sorry to hear you have had a difficult experience with our customer service. You can remove payment methods that you and your clients don't use in the Customer payments section in the settings.

We want to take a closer look at this for you. Kindly write to us at info.us@booksy.com. We will help you at the earliest.

I am a very small college town nail artist doing nails out of my dorm room and I though this would be a good way to just organize my clients. I didn’t realize it was a subscription but it’s fine because I didn’t buy it and I didn’t even get to finish setting anything up before I got 5 calls in a row from a Florida number I didn’t know and when I picked up it was the Booksy people. The guy on the other line started explaining that people were “trying to find me” specifically and calling them to get my account finalized which I just know isn’t true because I hadn’t told anyone I was using this yet and I do not advertise except through friends. After explaining that I did not want ads posted anywhere or for random people to be able to get my contact information I apologized and said I had downloaded the wrong type of app for what I need with my business and I wanted to delete my account. That’s when the guy said I had to pay $5 to cancel my account that wasn’t even set up or active? I’m not going to give any money to someone over the phone regardless but definitely not for something like that. They also do not have my billing info because I don’t have that set up so It’s not like they can charge me I haven’t agreed to any sort of payments.
TLDR: got spammed with calls from this company until I answered and then they wanted me to pay them $5 for doing nothing and I hung up.

Sorry to hear that and apologies for the troubles! We do not charge for the account cancellation. Would you mind contacting us at info.us@booksy.com? We'd like to investigate the call you got.
Thank you for sharing your feedback!