Bosch EasyAir 17+

App is almost useless for “homeowners”

This app unfortunately hides all the information about your heat pump system from the “homeowner” view. On the contractor/admin side of the app they are able to see the operational parameters and overall system health, generate a PDF report of the system’s data, etc. However for a “homeowner”, this data is all hidden. There seems to be no way to circumvent this, despite owning and paying for the equipment and having to authorize the contractor to view system data. Even the information Bosch allows “homeowners” to see is pretty sparse and useless. For instance, the “energy usage” screen is just a bar graph with no relative unit of measure or any scale on the Y axis. What value does this data bring to anyone? “Energy usage” is just a vertical bar graph with no unit of reference to give it any meaning. The only reason I say “almost” useless is because I believe that in the instance of a major system fault the app might inform me to call my contractor or something.. although I have not confirmed that it will do this. I believe Bosch should enable the owner of the equipment to see available data. Maybe give us an “advanced mode” for those of us who wish to view it.

Update: Coming up on a year after my initial review and I felt the need to come back here and reiterate how completely useless this app still is. Amazing they use this as a selling point for their heat pumps to consumers… just a terrible job by Bosch on this.

Developer Response ,

Hello ctc1111,

Thank you for taking the time to share your feedback on our app. We appreciate your input and will certainly take your feedback into account as we continue to improve the app's features and the depth of information it offers.

Amateurish failure

I have 2 of these on 2 separate units and they both have the same problem. The thermostats occasionally randomly get stuck inaccurately reading the room as hotter than it is so it causes the units to run excessively and cool the room way beyond the setpoint then at some random moment read the room temp correctly and function normally. For example, if the temp is set to 78 it will start running to cool the room as normal BUT it will show the temperature of the room as 81 and then instead of counting down as it cools to 78 it will cool the room all the way 76 and then jump from 81 to 76. The rest of the time it Is will function normally showing the right room temperature and maintaining the set point. Additionally the app is clunky, clumsy and not intuitive and takes way too many clicks to get what you want compared to the prior app which worked flawlessly. Hey Bosch if it ain’t broke don’t fix it. App feels like it was created by a high school student and approved by his father.

Complete garbage

Installed the app after getting an email from Bosch saying I needed to install this “new and improved” version. Installed easily but all I get when I open the app is a blank screen that’s supposed to be for terms and conditions. I was able to check boxes at the bottom (not sure what I was agreeing to since the page was blank), but as soon as I click “proceed” the app shuts down. Complete joke and waste of time. Uninstalled and unimpressed.

Developer Response ,

Hello Lul00001789, Thanks for bringing this to our attention. This issue has been identified and fixed in the latest update, v2.2.0. To resolve the blank screen and ensure proper functionality, please update the app to the latest version available in the app store. If the issue persists, kindly reach out to our support team at ac.techsupport@us.bosch.com