Bosch EasyAir 17+

App is almost useless for “homeowners”

This app unfortunately hides all the information about your heat pump system from the “homeowner” view. On the contractor/admin side of the app they are able to see the operational parameters and overall system health, generate a PDF report of the system’s data, etc. However for a “homeowner”, this data is all hidden. There seems to be no way to circumvent this, despite owning and paying for the equipment and having to authorize the contractor to view system data. Even the information Bosch allows “homeowners” to see is pretty sparse and useless. For instance, the “energy usage” screen is just a bar graph with no relative unit of measure or any scale on the Y axis. What value does this data bring to anyone? “Energy usage” is just a vertical bar graph with no unit of reference to give it any meaning. The only reason I say “almost” useless is because I believe that in the instance of a major system fault the app might inform me to call my contractor or something.. although I have not confirmed that it will do this. I believe Bosch should enable the owner of the equipment to see available data. Maybe give us an “advanced mode” for those of us who wish to view it.

Update: Coming up on a year after my initial review and I felt the need to come back here and reiterate how completely useless this app still is. Amazing they use this as a selling point for their heat pumps to consumers… just a terrible job by Bosch on this.

Developer Response ,

Hello ctc1111,

Thank you for taking the time to share your feedback on our app. We appreciate your input and will certainly take your feedback into account as we continue to improve the app's features and the depth of information it offers.

Why is this “new” app better than the old one?

I had no problem installing this app but I don’t at all understand why it is better than the Bosch app (which was clunky but ok). This app has a cleaner appearance but it is not at all intuitive for setting up schedules. It took me some time to get the old one right and now you’re making me learn a new one. The 1 star rating is for Bosch and your poor customer service strategy.

Bosch Heat Pump Data

Bosch needs to look around at other Apps like Sensi…. Shows me daily and monthly system run times right on the App and on the thermostat it’s minimal. If it’s on the App somewhere it’s not easy to find.
Considering switching out the Bosch Thermostat for the Sensi because the Bosch provides limited information. The contractor information should be at least visible to the homeowners.

Not so impressed homeowner!