Bowers & Wilkins Headphones 4+

I have the PX7 and while I enjoy the tonal quality - decent warmth and colors - I am disappointed in the software: 1 - I can stream my music from the iphone 12pro (getting them paired can be a real struggle) but the PX7 will not connect with the app so I can find out what my battery level is. I had drops while listening to music (I did not have the problem with my Bose Quiet Comfort II on the same tune). I sent the PX7 back, got a refurb pair back and I still can’t get battery level. When I turn on the Bose it immediately tells me my battery charge level - I don’t have to wait until the headphones die (PX7) to know I have to recharge. Simple stuff - hard for BW. While I like the tonal qualities as compared to the Bose I’d like the BW app to have an equalizer so I can adjust for my ear and I’d really like to push more volume - the PX7 do not amplify like the Bose. I was considering a purchase of the new BW earbuds but they have a 4 hour battery charge life and if the BW app can’t tell me when I’m out of juice than it’s not worth the $400. Candidly, the issues I have mentioned are well known and have been posted on several forums so I’m not sure why there has not been more effort to improve performance i.e. software updates. Simple software issues make BW so frustrating - the opposite of what you want when slipping the headphones on. Shame on BW for not tuning into customer feedback. Buy something else!

Hi Duffy1212, many thanks for your feedback; we're very sorry to hear of the issues you have described.

Please double-check the permissions for the app, in the Settings on your phone.
The app connects over BT-le, for any connection issues, it is often worth re-booting your device, to clear caches across all platforms.

Battery level is indicated by the led colour on the headphones, alongside the app and within Bluetooth connected device information.

An EQ request has been passed on to our R&D Team for evaluation, albeit, these options are available on both the handset and as part of any music player software.

The new PI5 & 7 will indicate battery level through optional voice prompts, the connected device information on your handset, and within the app.

For support with any of our products, please contact support@bowerswilkins.com.
Many thanks,
Bowers & Wilkins.

I agree with nearly every review I’ve read on here. The software needs updated. You have a great product so why not go the extra mile and update the software to keep up with the competition. First, you need an equalizer period. This is a must and sad it wasn’t on the original release. Secondly, I wish there was a battery percentage for the case (if this is even possible). Lastly, there needs to be a way to disable or adjust the sensitivity of the touch controls. When I go outside and it’s windy my PI5 earbuds start going haywire. The earbuds think I’m repeatedly touching them about 5 times a second. The music starts and stops over and over. Then all the features (sound pass through, noise canceling, etc) turn off and on. It doesn’t stop until I reset them by placing them in the case. This is annoying to say the least. Let me disable them or adjust the sensitivity at least. Like I said in the beginning, you have a great product so please give your software/firmware some much needed updates and you’ll be in good shape.

Hi Military69,

Many thanks for your feedback.

These suggestions have been passed on to our Research & Development team who are evaluating possible options for the next updates and releases, hopefully coming soon.

If you need us for support with your product or the app, please contact us directly, through support@bowerswilkins.com.

Many thanks,

Bowers & Wilkins.

The headphones are great: better than the Bose and Sennheiser I have and used before. But the app is an embarrassment: it can never quite connect (even though my phone can luckily connect to the headphones via settings, bypassing the app). After repeated installs and uninstalls, making my phone forget the device and reconnect, etc. I give up. No, I do not plan to reboot my device every time I want to listen to music, nor is it necessary with any of the other brands I have used. This is a waste of time. Even when I was able to connect, there is hardly any reason to: the app (unlike Sennheiser that has a graphic equalizer, different music profile settings, incl. adding effects such as reverb) this app offers no advanced features, and little over the basic settings 80% of which can be changed on the headphones directly by using buttons. I listen to different types of content (podcasts, classical, pop/alt) and having slightly different sound profile settings would be helpful (Sennheiser can do that). With its premium price tag, perhaps it’s time for me to switch to Sony or Apple who have great headsets with apps that actually work. The extremely low star rating (especially for what purports to be a premium brand) is a good indication that I’m unfortunately not an outlier or an exception with these observations.

Hi GeorgeOJ,

Thanks for your feedback; we're very sorry to hear of your disappointment with this app.

The app is simply intended to provide controls not easily accommodated on the headphones themselves.

Your comments and suggestions have been passed on to our Research & Development team for evaluation in future products and releases.

Many thanks,

Bowers & Wilkins