Box: The Content Cloud 4+

We used to like Box. But all good will has been destroyed in the past two months by the absolute lack of support to solve very, very serious syncing problems. I have an open ticket with no resolution to my problem. After weeks of asking for more help I have been shunted to a specialist who gives me an unclear set of instructions that I fear will destroy my data. I asked for a phone call but I have received no response in writing or by phone. Very, very disturbing. No amount of pleading will get you a real live person to help you solve syncing problems. We pay monthly for five users but that seems to buy us nothing.

Somebody at the very top of this organization isn’t hearing or doesn’t care that their support system is not working! Too bad they used to be a good company.

I’ve been using Box for about a year now, and it’s really proven itself to be a worthy competitor alongside other cloud storage providers these days. The upload speeds are pretty remarkable, and for the base subscription you get a lot of storage for a reasonable amount of money. For someone who primarily uses the mobile application though, a few feature improvements I could highly recommend would be related to the trash file and profile management. Updating card payment information requires the desktop site, and if you attempt to access it from a mobile browser you have to do a couple of things to bypass auto-opening the app and having to start over again from the browser. The trash file is only accessible on desktop as well, which isn’t the most convenient when you quickly decide that you have something in there that needs to be restored. Overall, happy with the service and quality of this. A few adjustments would only make it more user friendly and appealing overall.

Really easy to use interface and nice app overall, but there are bugs, synching errors that don't explain what the error is, and some things that could be improved.

I highly suggest they improve the MOVE TO FOLDER feature so that people who need to visually see the thumbnails of PDFs or photos can select to be viewed in thumbnail mode in a way that the page remembers that setting, but allow for the setting of the MOVE TO FOLDER pop up window to independently remember a different setting than the main viewer, because it’s necessary to change from thumbnail to information viewing screen to know what folders to move on. However, this changes the main set up so that every single time a file is moved, I have to turn on thumbnail again to see what I’m moving, open the pop up, and then select the info viewer to see what labeled folder im moving into. Not a huge deal, but makes the work very inefficient.

Thank you software developers if you are reading.