Boxer - Workspace ONE 4+

BACKGROUND: I use filters aggressively to manage my email experience, with almost all emails getting automatically archived and placed into a label/folder.

I set up Boxer to have separate mailboxes (in the left tab) for all my labels. Ideally when I look at the left tab, I want to scan and see how many unread emails I have in each mailbox, but it doesn’t seem to sync those mailboxes on a regular basis. When I look at my Gmail, I can see that some new emails have arrived, but I have to poke around in Boxer for a while to get it to do a “full refresh”, causing the unread email counters to update for each mailbox. I’d like to have a way to trigger a “full refresh of all mailboxes” so that I can see how many unread emails are in each mailbox simply by looking at the left tab. I tested many email clients on iOS/iPadOS, and none of them support this user journey. At least Boxer sort of/sometimes irregularly refreshes the unread email counters for my mailboxes, so I’ll use it for now since it’s my best option.

I have a lot of email accounts (smbo with 5 businesses and wear many hats). So I use outlook, apple mail, edison, gmail, yahoo. I added boxer for my purchasing email account and I have to say - this is miles ahead of any of my email apps. It was so easy to set up, didnt have to use manual set up, it was blazing fast to sync my email first time and most of all - it doesn’t create a mess by creating those sill threads that end up making it difficult to respond to a particular email or make it easy to delete important emails by deleting entire threads. I really hate threads. Anyway 10/10 rating which is the first time I’ve ever rated an email app this high and actually the only time I’ve been pleased enough to actually write a review of an email app.

The app doesn’t open. Crashes every time. I am still getting notifications of emails, but am unable to open the app. To trouble shoot, I have tried to delete and downloaded direct from the App Store. That did not work and now I don’t get emails at all since I can’t link my account to the redownloaded app.

I searched the help section of their website and it seems to be an endless problem. The most concerning part is some of the responses being “this version of iOS is bad, update to the newer version”. And while I know my phone is on the most recent version, that is a horrible response to repeating problem for the customer base.

I, like many others, have no choice but to use this for managing my work phones access to emails. But after what I have seen on their help desk page, I will be investigating other options for company devices. I don’t have much confidence in a product that finger points their software issues to other platforms.