Brigit: Fast Cash Advance Ratings and Reviews

By far the worst service EVER.

I’m giving them 5stars because hopefully, the odds of someone reading this before downloading the app, will read it. STAY AWAY. I don’t even know where to start… the 250 cash advance is a total lie. My husband makes 100k+ a year, he also has this app and I constantly see emails in our joint email account that Brigit automatically deposited 50 DOLLARS… not even he can get over 50. He doesn’t seem to care as he makes too much money to even notice. But for my situation… it’s not even about the loan amount. Their service all around is just abysmal.. you need to re-enter your debit card info constantly (and takes days to update), their customer service support is garbage if not, just straight up nonexistent. The copy/paste soulless response this review will get be 100% by far they most they’ve ever acknowledged me.. you have REQUEST to have your account back to a free service from a 10$ month sad excuse of a service.. REQUEST TO DEACTIVATE YOUR ACCOUNT.. like what universe are they in?.. how do they have the gall to make you jump through hoops just have your account deactivated?… ugh. There SO MUCH more I can rant about how truly awful Brigit is. But I’m not giving them more energy. Hopefully my “request” to have my account deactivated will approve (my God.. they’re so pathetic) please stay away from this app. I definitely recommend Earnin and Dave over, refuse Brigit..

Developer Response ,

Updated 6/13/23: It sounds like your husband’s advances are happening because he chose to turn on Auto Advances—where we will automatically send you the amount we believe you will need if you are at risk of overdrafting. This service is entirely optional and can be turned off at any time under Settings. Additionally, also under Settings, you’re able to downgrade your account to the Free plan at any time right in the app.

Please note that we set Instant Cash limits based on multiple factors, not just how much income a user might make. To determine this amount, we look at your spending behavior, bills, average balance, and deposit history. So not everyone is approved for larger amounts.
Our goal is to help you avoid financial issues by granting advance amounts that take into consideration what we think you will need, as well as what you will be able to comfortably repay.

4/19/2023 We have several requirements to ensure that an advance from Brigit helps you make it to payday worry-free. They’re designed to help you avoid additional financial issues. The amount that Brigit approved you for will get you to payday worry-free. We look at your expenses in determining this amount and the ability to pay back on your payday. If you have any additional questions you can contact us and get answers 24/7 here https://www.hellobrigit.com/support.

App information

I gave it five stars because that is the only reviews you will see. I initially got this app to see about the advance you can get. I got approved and got the advances by starting a subscription. It was $9.99 per month. I tried it, checked out the features, paid back the advances, then changed my mind. That’s when the problem started. I have tried through the app then the website several times over months trying to cancel it. When I finally got to talk to a customer service person through chat then email, I sent them a screenshot of the cancellation confirmation I initially had but they kept charging me, they said they would fix it, but that never happened. Now when I try to cancel it says my phone number is incorrect on the website but the app says it’s verified, there is no longer an option to cancel in the app, it says go to the website. It’s an endless loop to nowhere. I finally had to open an online bank account, change the banking information in the app, and then close the online bank account to stop the $9.99 a month coming out of my bank. I had to also alert my actual bank about the fraudulent charges, showing them my initial cancellation, to make sure no other charges are coming from this app. Beware of this app!!**

Developer Response ,

Updated 6/13/23: Thank you for the feedback. We’re always improving, and have made it easier to not only deactivate but delete your account. If you’re still having issues, you can reach out to us anytime at hellobrigit.com/support or email info@hellobrigit.com.

11/23/2022: Hi! If you are having trouble deactivating and deleting your account, please chat with us at hellobrigit.com/support so we can complete it for you today.

Easy breezy

I’m a reader of reviews, and have never been a writer of them unless I’m shocked enough. That just happened as I started to read the reviews for Brigit. The very first review I started to read began with a lie. This review wasn’t a quick one either. I kept going and all the way through till the end, I continued to read what I know to be false. Everyone is entitled to an opinion because they’re subjective, however, fact as fact, and it’s a fact that Brigit is not only simple to navigate,if your especially looking to get a cash advance, the process from start to finish is so quick! Listen, I’m going through a rough time financially, I’ve been overdrafted and my bank account balance is consistently very low. Brigit, really goes out of their way to accommodate their customers when other Cash Advance apps won’t. After seeing such a negative, and false review and depiction of this app, I felt forced to challenge the reviewer especially when it said Brigit is constantly malfunctioning, and slow to produce the cash I promise to send promptly. I’ve never once had a problem when trying to connect to my bank and I also have never had to wait more than a few minutes for an advance to be sent to my account! Seriously, top 3 cash advance apps.

Developer Response ,

Love to hear it—we're happy to be able to help out in times of need! Reach out to us at hellobrigit.com/support if you ever need help or have a question.

Got the money fast!

Between Dave, Brigit, Albert, and my Vara money bank account I can advance a total of $225 from the four! I know it’s not a lot, but it sure helps put when you’re in a pinch! It covered my car insurance last month and this month it covered my phone bill and bought my groceries for the week! I appreciate this service a lot, my credit use to be great but I messed it up with credit cards.. my Wells Fargo credit card had a $5,500 limit along with my other 10 credit cards I now have $15,000 in debt.. so after covid I couldn’t pay them off, resulting in my credit going down to the point of being unable to receive loans or any credit for that matter. So, these apps have been very helpful. They let me borrow enough to help put for the week, but not too much to where I’m unable to pay it back. All of them are on autopay at different intervals, some like Brigit allow an extension. The $9.99 fee isn’t too bad since they all have fees.. if you want instant with the other apps you pay $3-5 for it, with Brigit once you pay the $9.99 monthly subscription fee instant cash is free. So, it evens out and this app in particular allows up to $250 (which is 3-5 times the other apps limits).. I’m only at $50, but hopefully I’ll get up there. It’s not bad if you're in a pinch, try it out for yourself! 😊

Developer Response ,

Hi, Thank you so much for your review! We're glad to help =)

Frustrating/Scam

So I signed up with Brigit was approved for 65 dollars, after the approval you have to sign up for one of their subscriptions which was 5.99 a month I thought this was weird but I agreed to it. I went to try and claim my 65 but somewhere through the process I agreed to auto pay which Brigit describes as automatic fund relief when you’re account is low on money. What happened next though is Brigit sent me 35 dollars of auto money instead of the 65 I was approved for. I didn’t want the 35 and I sent it back. My bank approved this repayment the same day but on Brigits end it’s still saying pending even when I can clearly see the money is in my account. So pretty much Brigit did nothing for me and is trying to bill me for the 5.99 for a subscription I didn’t even get to use ?? The customer service is invisible you can’t talk to anybody except the robot Jess and it’s been very unhelpful. I’m still scheduled to be billed for the 5.99 on my next pay day which is when I imagine Brigit will confirm the 35 dollars is paid back. All and all a huge waste of time. I’ll be using a better service like Dave they don’t jerk there customers around. Also Brigit I will be requesting a refund for the 5.99 since you gave me nothing but a headache.

brigit hates animals...

i have used brigit for 2 years now and i have had some problems processing payments and being overcharged. fair enough considering it is a loaning app and they don't have to be loaning anyone anything. ok.. however my dog recently died and he was my seeing eye dog. i have had him for 13 years and he was my only friend and companion. as a result i have been moarning and haven't been able to go to work. i contacted support asking if i could have an extra 2 days paying back my loan because i was trying to catch up on all the bills i have piling up. i told them why i haven't been working and i was told "your dog is not our concern. our business runs on money, not animals. please pay the money on time to avoid any issues with your account" i told the agent i simply needed the dog to guide me at my job and he died so could i have some slack.. i was then told "maybe you shouldn't rely on animals to run your life" in the 78 years i have been on earth i have never been more sad and disappointed by todays corporate world.. i will no longer be using this app and i will stop relying on animals to run my life.. my lawyer and PETA will be thrilled about this. Earnin clearly hates people and more importantly animals.

Developer Response ,

Updated 6/13/23: This doesn’t sound like us. We’re Brigit, not Earnin, and you said “Earnin’ clearly hates people …” Second, we LOVE animals. We’re actually writing this while petting our oversized Bernese Mountain Dog. We have a dog-friendly office and team members with service animals—we would never minimize the impact of losing a furry family member. 8/24/20: Hi this doesn't sound right! We at Brigit love, adore and value pets, which is why we have a dog friendly office =) You mentioned that you were describing the company "Earnin" in your review, but if you believe one of our agents at Brigit said this, we need to be notified right away. Please send us a screen shot of this conversation to reviewhelp@hellobrigit.com so we can resolve this accordingly.

They took a chance on me.🙏🏾

I am here today because I tried to get on Brigit, and they actually took a chance on me. God bless them. I was down because it’s Christmas time; and as a single mother as far as putting that last bit of extra cash in my teens pockets for Christmas, my options were thin at the moment after bills. So what I did was take a shot, talked to the customer service rep by the name of Lizzie and when she replied it was way faster than I have ever received from any service such as this. Very polite, understanding and helpful. In times like these it is greatly appreciated and worth the membership. The app runs easy so far. I haven’t had any issues accessing the tools presented and they are very quick with the updates on when you are eligible for advances. They also have credit monitoring which is always a plus as well as showing you more sensible ways of handling your finances. Thank you Brigit!! Shouting this from the 2nd floor of my place as I type this. Wow! I really didn’t think they’d see my messaged cry until after Christmas and answer me with a yes while they were at it! Don’t be afraid to contact their customer service to see if you’re eligible if unsure of the qualifications. Give them a shot. Thanks Brigit.

Developer Response ,

Thank you so much for sharing your experience, we're delighted to be here to help!

Worked good until it mattered

App worked good the first few test transfers I did, so thought “ok great, I’ll even pay the $9.99 a month ongoing for the convenience”. Well, toward the end of the month I had an automatic annual renewal for a subscription I completely forgot about which put me short for another ACH payment. Thought ok, good thing I am paying for this app, well, I go to have money transferred and I am told “you do not qualify at this time. We check every day to see if you qualify”. So not only was I thrown off by that, I also got double whammied with fees because suddenly I wasn’t qualified for something I already used twice. The app apparently could not find the direct deposits I’ve gotten on the last business day of each month for the past 7+ years from the exact same company in my bank account. Not sure how it did the first few times I used it, but I double checked and sure enough the app worked and transferred money and took it back. Also not sure if this is some bait and switch thing where after you subscribe the criteria suddenly changes, but it certainly leaves a bad taste in your mouth after experiencing what I did. I’d say go ahead and get it, the monitoring with the subscription is nice, but certainly do not expect it to be reliable if you need a little money in a hurry, because I got screwed having that expectation.

Developer Response ,

Updated 6/13/23: We’re glad you had a great experience the first few times you needed an advance and found our other tools useful. It’s possible that your spending and payments had changed, so we didn’t want to put you in more of a lurch by granting you access to an advance that would prove difficult to pay back.

Your max advance amount can change because we look at more factors than simply your income. To determine this amount, we look at your spending behavior, bills, average balance, and deposit history. Hopefully, you’re back to being eligible for an advance. If not, we’d be more than happy to check into what’s going on. Please connect with us at hellobrigit.com/support so we can take a look.


Four Years Ago: Hi! Thanks so much for reaching out! Not all of our members qualify right away or every time. All the requirements must be met consistently. We will continue to work with you, diligently, to ensure approval can be made once the requirements have been met. Feel free to send us a note at reviewhelp@hellobrigit.com so we can take a closer look at your account for you today!

A frustrating waste of time. Very disappointing.

I was very eager to download and start using this app, however they have a list of criteria you need to meet before you can qualify for advances. Other similar apps also have eligibility criteria, which is understandable, but this app in particular has the most intricate, absurd, and unnecessary criteria which makes it almost impossible to meet everything within a amount of time that would be beneficial to even use their service. Four months I met every single criteria necessary except for one of them which was how often I used my checking account. I kept asking support for more information regarding this criteria and what can be done about it and they were less than helpful but after several months more of try my best to use my account more even though I didn’t need to or want to I finally got a message saying I qualify for advances. However, would they never tell you is an order to take advantage of the advances you have to opt in to a $10 Recurring membership first. I was so fed up at this point I requested my account to be deleted and I deleted the app and I’m hoping other people will read this and know that this is the most ridiculous of all the cash advance apps out there. There are several others I highly recommend more that I have used with no complaints.

Developer Response ,

Updated 6/13/23: Millions of users have been approved for an Instant Cash amount that’s both helpful and doesn’t make it difficult for them to repay. To determine advance amounts we take into consideration a few factors, including your spending behavior, account usage, bills, average balance, and deposit history. As you experienced, you didn’t qualify at first but we are constantly checking to see if you do, so you can access cash when you need it. As far as pricing goes, we’re upfront and transparent about requiring a Brigit subscription to access Instant Cash—it’s how we avoid asking for tips or charging late fees like other apps do.

05/03/2021: Thanks for reaching out. We have our requirements to ensure that an advance from Brigit helps you make it to payday worry-free. They are designed to prevent users from experiencing further financial distress. Please reach out to us at reviewhelp@hellobrigit.com so we can assist you with the qualifications today.

Worthless support. Impossible to reach, and COSTLY.

This is the worst financial services product I have even encountered…ever. When I began closing the checking account this worthless app stalked (via it’s upgraded “pro edition” I notice that even though I canceled my subscription almost immediately a charge for the aforementioned “pro” version. Canceling one is not the same as closing the other, and it does not matter if you told them to cancel all subscriptions. Nope. Brigit is as skeezy as check cashing place in low income areas across the nation. To their credit (the check loan places, not Brigit) they at least are very clear how to reach them. Not Brigit. You won’t find any contact information through the app whatsoever. Not even a mention of where you SHOULD go. I won’t draw this out past the chat agent assuring me I would be refunded for any monies in the account and penalties because of it pulling on an empty account - because it will take 1-2 weeks to process such a complicated financial task. Brave soldiers fighting valiantly against the 1% by lying to you and never speaking to you again. The most recent chat agent said they’ll be happy to take care of things within (an additional) two weeks. That time has come and gone and it’s far past time Brigit is called out for the hollow, sham service it claims to be. And they won’t tell you otherwise, because you’ll never actually speak with them. STAY AWAY. BEWARE. RUN.

Developer Response ,

Updated 6/13/23: This doesn’t sound right because we didn’t have a “Pro” subscription in 2021. Our app also has a help center in it that you can contact us through. Can you please send us a message at prioritysupport@hellobrigit.com so we can take a look at what happened?

10/12/2021: Hi, we would like to take a look at this issue as soon as possible. Please contact us at prioritysupport@hellobrigit.com so we can get this sorted out.