BrilliantPad SMART 4+

Great, but...

I had high hopes for this upgraded BP and it worked great when I first got it a couple of weeks ago. We have two fur babies both under 10 lbs but it amazes me how much liquid these two can hold so I really love that the pad can be changed remotely and there is a log of events. However, since then, it has lost connectivity numerous times requiring a reset by first having to “forget this device” then starting the pairing process all over again. All of our other devices work fine in the same area so I know it’s not a network issue. Also, the images come out completely black if the room isn’t brightly lit. Perhaps I received a defective unit? Will be contacting BP soon.

The idea behind this product is, well, brilliant. Just wish it were more reliable. Still have high hopes for a better version.

Developer Response ,

Thanks for the feedback JTS. Some little pups put out a LOT of liquid, and it amazes us, too! We also learned that some early machines would fall offline and fail to get back online automatically. If that happens a simply unplug and reconnect the power cord to get back online. Then ensure you are using firmware version 1.2.6 or later, which improves connection reliability substantially. If you still have issues please contact our help desk by emailing support@brilliantpad.com or call 312-348-7915 to talk to a real person.

Disappointing and impossible to get help!!

The idea is brilliant and a great solution for many of us with small, “apartment” dogs, but this company did not have the technology piece ready!!! It’s been days and I still don’t have the ability to use this properly even after doing what they have asked!!!
There are no easy directions for people who are not technology majors and even with the help of someone who is…still no luck!!!
And even for people who are able to get it working, they complain on line that they can’t keep it online!!!
Such a huge disappointment!!!

Awesome app!

I’ve loved the brilliant pad but the app brings it to the next level! Being able to change the pad from the other room is exactly what I’ve needed for my pug! The fact that you can customize when the pad changes depending on how many times the dog gets on and off - along with the numerous options that come with tracking and logging - makes it an awesome update to the pad!