BRiMobile 4+

Can’t tell the difference between deposits and withdrawals under ‘recent transactions’ and other functionality issues not to mention their phone system repeatedly hangs up on me and their “press 1 for call back” feature doesn’t work!

Horrible. In decade I’ve never had an iPad lock up until this app. Once in, the account balances and plan years are confusing and not accurate (shows more money in current year, shows two entries for previous year. One says zero which is wrong the other show a dollar amount which is wrong). When submitting you have to trick app/click off like exiting any other app in order to get option to submit claim. After an hour and finally submitting claims the recent transactions show nothing. They appeared successful but were they?? No one knows. Devs must not live in this country or in real world - we get email receipts in todays world yet you cannot upload a file, only a photo. What?!?? So load up and screen shot? Dumb. Waste of time. Really a joke and I would never use except for fact we have no choice. Perhaps that’s why devs don’t care about quality.

Product not accepted at Sam’s Club even though Sam’s accepts such products (HSA/FSA CARDS) and other credit/debit providers same as Master Card (this one) Additionally, Bri is unwilling to provide a list of in Network retailers where this product is accepted. Customer support told me to do the check and see method. I am expected to drive to the store and walk through the store and then attempt to check out and if that fails, I have to do it all over again. This product is not worth the money it gets. Intentionally by default difficult!